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“The greatest thing is that this has sort of become a sandbox for the mind. It’s a medium, not just a calculating machine. We now have this thing in front of us, it allows us to paint, to write, to listen to music. It mesmerizes us and steals our lives. I think it is the invention of the last 500 years. And we’re waiting to see what it does next.”
(Jesse Hicks a.k.a. @jessehixxx ~ The Verge)
“Folks keep throwing around the word ‘delight’ when referring to animation and cute interactions. Cool and great for those guys. Guess what though? Animation can be used functionally too. It’s not just an embellished detail. Animation leverages an overlooked dimension – time! An invisible fabric which stitches space together. You don’t have to be a math dork to understand this. Let’s take a look at some simple ideas.”
“Typically, when a product design falls flat, people want to insert a design process to fix the bad design. However (…), a one-size-fits-all design process does not exist. Don’t force a process on a design team that everyone must follow. Every designer has their own unique way of solving design problems. Bad product design is fixed by hiring good designers not by adopting a better design process.”
(Marc Hemeon a.k.a. @hemeon ~ Medium Design/UX)
“The customer experience, in all its different facets, is moving into the focus of innovation management.(…) Firms have started abandoning the transactional and product-oriented view of customer relationships. Instead, they have begun to design and align all their interactions with a customer so that consistent experience cycles evolve. Practical product functions are becoming a commodity and the communicational functions as well as the symbolic environment are becoming competitive differentiators. The product is thus merely one element to develop and is to be embedded in an equally important environment of consistent and meaningful customer touch points. The key challenge for firms is to handle the dispersion of responsibilities for relevant touch points across functions and business partners. Therefore, this research explores the means for an effective management of the experience design activities.”
“It is difficult for those not in Research & Development, Quality Assurance, Marketing or other non-customer related departments to immediately see the reasoning behind the need to hire a UX Manager. This is understandable. Those in more financial or executive positions have their own sophisticated sciences and logistics with which to be concerned and are forced, often against their desires, to leave the ‘creative’ sciences to those who specialize in them. With that in mind, this article will list ten reasons why all enterprise level businesses need a UX manager. Before continuing to read, please note that some of these aspects come as a result of the user experience development phase, rather than being components directly thereof. All people in leadership naturally understand that one ripple in a pool affects all the others, making resultant factors just as vital as direct ones.”
(Danielle Arad a.k.a. @UXMotel ~ UsabilityGeek)
“So why are relatively few companies turning to UX professionals or implementing in-house practices? The answer, somewhat predictably, is often cost or lack of human resources. But Is it worth it? Here we take a look at the issues, trends and health of the UX industry. (…) A UX or interaction designer (PJB: sic!) must think about how to conceive and design complex sequences of loosely choreographed interactions and rise to the specific challenges imposed by multi-channel and multi-platform services, managing their constant evolution. It’s hard to deny that the rise of a UX design community has done wonders to improve the perceived quality of many recent products and services. In the future, business is likely to call on them even more.”
“We talk a lot about cross-channel experiences and how to address these new challenges as designers, but what about using our design skills, our hard won knowledge and empathy for customers to help companies decide what products and services will help grow their business? While companies are coming round to the value of customer experience, they’re struggling to acquire the skills needed for creating and managing touch points as well as understanding and prioritizing needs. And when we’re talking multi-channel ecosystems, who’s better equipped to address this complexity than those who have the skill set to not only understand it, but to design it and guide how it’s built. From optimizing the cross-channel customer experience, to creating new product and service extensions, we’re heading into a prime moment for bringing our toolkit into the business arena. This talk is meant to be both a thought starter as well as a lively group discussion around how UX can begin to play a substantive role in a company’s digital strategy. Using examples from my own experiences and input from a variety of seasoned practitioners, we’ll examine the challenges and map the opportunities across our own journey as UX professionals who are starting to think about what’s next.”
(Cindy Chastain a.k.a. @cchastain ~ Interaction 13)
” I’m convinced, to build an important, new foundation for meta-innovation, that is, a more innovative way to create innovative organizational environments, especially in business settings.”
“The research captured unique IA practice definitions and related concepts that have given shape to the industry. Works are cited because they have persisted and are actively endorsed, practiced or developed as an area of research and theoretical inquiry.”
(Nathaniel Davis a.k.a. @iatheory ~ DSIA)
Interview with computing pioneer Alan Kay ~ “One way to think of all of these organizations is to realize that if they require a charismatic leader who will shoot people in the knees when needed, then the corporate organization and process is a failure. It means no group can come up with a good decision and make it stick just because it is a good idea. All the companies I’ve worked for have this deep problem of devolving to something like the hunting and gathering cultures of 100,000 years ago. If businesses could find a way to invent “agriculture” we could put the world back together and all would prosper.”
(David Greelish ~ Techland)
“During her thirty years at the Bibliothèque Nationale (BN), Suzanne Briet (1894-1989) made important theoretical, organizational, and institutional contributions to the documentation movement in France. This paper attempts to place her documentation work within the context of the far-reaching reform of French libraries, with special attention to the transformation of the BN. Like her colleagues in special libraries, Briet embraced modernity and science. However, because of her strong orientation toward humanistic scholarship, she viewed documentation service and bibliographic orientation as an enhancement rather than a rejection of the scholarly traditions of the national library. This paper will focus on her efforts to integrate the innovative ideas of the documentation movement into the practice of librarianship at the Bibliothèque Nationale.”
“When I was in a management role at Yahoo!, we discovered that market researchers were encountering some of the same obstacles as our UX researchers – obstacles to being appropriately involved upstream in the process to have a more strategic impact on the company. So UX research began to partner with market research in an effort to attain that involvement.”
(Richard Anderson a.k.a. @riander ~ UX Magazine)
“Browsing the Web. Surfing the Net. Navigating a Web site. Traversing a hierarchy. Going back. Scrolling up and down. Returning home. We’ve seen such metaphors throughout our history of using computers to interact with information. Haphazard though they may seem be, these metaphors highlight a universal reality of human psychology: we perceive the world – both physical and digital- – in spatial terms.”
(Tyler Tate a.k.a. @tylertate ~ UXmatters)
“People mix the terms UI and UX together. UX is tricky because it doesn’t refer to any one thing. Interface design, visual styling, code performance, uptime, and feature set all contribute to the user’s ‘experience’. Books on UX further complicate matters by including research methods and development methodologies. All of this makes the field confusing for people who want to understand the fundamentals.”
(Ryan Singer) courtesy of thomasmarzano
“While some principles are more important than others and are likely to be thought about first, I don’t think you apply design principles in sequence. The principles of design are about how to communicate ideas and concepts graphically. Understanding them leads to better design decisions. While this post will focus on design, please note much of what’s here could be applied to many other aspects of life. As a general rule I think understanding more about any subject is valuable in helping you make better decisions.”
(Steven Bradley Glicksman a.k.a. @vangogh ~ Vanseo Design)
“The point of this process is to determine what style appropriately conveys the attitude and personality of the app itself. The intended impacts of each theme are not mutually exclusive – in fact, the hybrid direction we ultimately recommended deliberately borrows meaningful aspects of each.”
(Adam Faja a.k.a. @adamfaja ~ Specky Boy Design Magazine)
“As customers’ expectations change rapidly driven not just from you, or what happens in your industry but also by other companies they deal with who lead the way (e.g. Amazon, Apple, Starbucks etc.) you need to constantly innovate. There are fewer innovations when people are afraid to do errors. We have recently gathered former clients from different parts of the world who had a success with their customer experience programs and one thing was common that led to their success – the room for trial and error they had.”
(Zhecho Dobrev a.k.a. @Zhecho_BeyondP ~ Beyond philosophy)
“This is the first of a series of posts on why digital experience planning has become a strategic priority of a growing tribe of digital leaders.”
(Dave Wieneke a.k.a. @UsefulArts ~ Econsultancy)
“Creating effective website content can be an arduous task, especially when so many factors must be considered: varying role capacities, internal politics, customer expectations etc. However, following a structured strategy can make creating focused content a piece of cake!”
“Why do we even need web navigation at all? Well, for one, navigation provides access to the content of a site. But more important, it’s the way that it provides access that makes navigation necessary. After all, site search also provides access to content. Why not just have site search and be done with the problem of designing and maintaining a complex navigation system?”
(James Kalbach a.k.a. @JimKalbach ~ Experiencing Information)
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