Crossing of UX (design) and the organization of academic information.
“This article describes how academic libraries structure and support user experience work, how different structures and supports affect the UX work that is done, and the impact of that work on users and UX workers. With the aim of identifying structures and supports that work well, I asked thirty people who do UX work in academic libraries to complete interviews and a short questionnaire. In this article, I define structural facets that shape the institutional contexts of UX work, and I draw from the research to describe where these contexts created striking patterns in the data. After examining the contextual differences, the article concludes with structures and supports that make a positive difference to UX workers and to users.”
Shelley Gullikson a.k.a. @shelley_gee ~ Weave: Journal of Library User Experience 3.2 ★
UX design and knowledge disclosure through a new type of labels (a.k.a. tags).
“At the center of the evolving debates of open access and intellectual property in memory institutions is a long history of excluding Indigenous Peoples from conversations concerning the access and use rights to their belongings. In recent decades many memory institutions challenged prevalent historical and current classifications of Indigenous Peoples in online catalog records. Most recently the Library of Congress (LC) adopted a new cataloging practice called Traditional Knowledge (TK) labeling as a way to return control over access and use of Indigenous materials to their rightful Indigenous owners. The advent of this emergent digital rights tool disrupts previously held assumptions about the purpose of rights statements in catalog records as well as challenges the existing balance between the rights of Indigenous communities and the interests of public access. The adoption of TK Labels in the LC’s “Ancestral Voices” digital collection brings serious practical implementation issues to light that deserve further consideration before memory institutions invest in this new digital access rights metadata standard. Although TK Labels are a technological opportunity that provide more space for community-based relationships within memory institutions, this paper suggests that the practical implementation of TK Labels in Ancestral Voices falls short of its promise to return authority to the Passamaquoddy people. Rather, TK Labels raise more logistical and technical questions about the effectiveness of the TK labeling framework and purpose of re-cataloging records describing Indigenous materials.”
Dana Reijerkerk ~ First Monday 25.8 ★
In search we trust.
“Knowledge workers such as healthcare information professionals, legal researchers, and librarians need to create and execute search strategies that are comprehensive, transparent, and reproducible. The traditional solution is to use command-line query builders offered by proprietary database vendors. However, these are based on a paradigm that dates from the days when users could access databases only via text-based terminals and command-line syntax. In this paper, we present a new approach in which users express concepts as objects on a visual canvas and manipulate them to articulate relationships. This offers a more intuitive user experience (UX) that eliminates many sources of error, makes the query semantics more transparent, and offers new ways to collaborate, share, and optimize search strategies and best practices.”
Farhad Shokraneh a.k.a. /farhad-shokraneh ~ Weave: Journal of Library User Experience 3.1 ★
Like Kahneman, Cialdini, you can use Maslow for anything.
“This paper proposes a model for categorizing library services and resources by their importance to users based on the service’s fundamentality to the other resources and services in the library’s offerings, the degree to which the service affects users, and the scope of users that access the service. Adapted from Abraham Maslow’s theory of motivation, we substitute individual human motivations for a community’s motivations for using the library. Maslow’s five tiers – physiological needs, safety needs, love and belongingness needs, esteem needs, and self-actualization – are changed to library-specific tiers: Library as Minimum Viable Product, Library as Convenience, Library as Connector, Library as Incubator, and Community as Library. The Hierarchy of Library User Needs is a theoretical tool for service prioritization with the potential to facilitate discussions between users and libraries. Libraries may wish to (re)evaluate the alignment between the resources they devote to their services and the items that are most likely to be used and appreciated by their users.”
Judith Logan & Kyla Everall ~ Weave: Journal of Library User Experience 2.2 ★
It so obvious that for many it’s not.
“This article is intended to provide guidance on making library websites and other digital content accessible within the constraints of most organizations’ technological environments. Accessibility can mean different things depending on the context, but the focus in this article is on web accessibility, which the World Wide Web Consortium (W3C) defines as “enabling people with disabilities to participate equally on the Web” (W3C, 2016). Many existing articles provide an overview of the big picture aspects of accessibility, including benefits to the organization (see Rowland, Mariger, Siegel & Whiting, 2010), legislation (see Fulton, 2011), statistics (see local census data), and general principles (see Quesenbery, 2014). The focus of this piece will be on specific best practices and guidelines, as well as their benefits for content creators, who frequently have limited access to edit digital content and cannot always apply recommended solutions that assume full control and access.”
Cynthia Ng a.k.a. /cynthiasng | @TheRealArty ~ Weave: Journal of Library User Experience (Volume 1 Issue 7) ★
The commons need a real lot of UX design.
“My introduction to the role of UX in libraries began during my graduate assistantship at the University of North Carolina at Chapel Hill, where I worked in the UX department of the university library. When I began, I had plenty of questions: What was special about libraries? How do I apply UX methods to them? What do librarians know about UX? At the core of librarianship is public service; as non-profit educational institutions, the primary goal of libraries is to improve people’s lives. As a UX designer, I find working in libraries unique, challenging, and rewarding in its dedication to user advocacy.”
Daniel Pshock a.k.a. /danpsho ~ UX Magazine ★
UX in specific contexts, now libraries.
“It’s easy to acknowledge and broadly accept the general concepts of user experience and human-centered design in relation to libraries, but the real work illustrated in User Experience in Libraries is hard to do. It requires support, buy-in, and dedication of time and resources. As with so many things, the question becomes how to get this book, these powerful chapters, into the right hands. How do we move beyond the echo chamber of passionate advocates? There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we’re lucky, with its honesty and rational approach, ‘User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through’.”
Heidi Steiner Burkhardt a.k.a. /heidisteiner | @heidi_sb ~ Weave: Journal of Library User Experience 1.5 ★
LUX, the Library User Experience. Cell division in the field.
“This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.”
(Joe Marquez and Annie Downey ~ Weave Volume 1 Issue 2) ★
Love the title of ‘User Experience Librarian’. Information architecture meet UX for real.
“UX in libraries needs to be a completely immersive experience. We make sure our shelves are full of items patrons want and need. The surroundings are designed to be home-like with fireplaces, couches, power outlets, lamps, and meeting rooms. Across the country, libraries are thus transforming themselves from book warehouses to places where people want to come and hang out.”
(Amanda L. Goodman a.k.a. @alagoodman ~ UX Magazine)