Crossing of UX (design) and the organization of academic information.
“This article describes how academic libraries structure and support user experience work, how different structures and supports affect the UX work that is done, and the impact of that work on users and UX workers. With the aim of identifying structures and supports that work well, I asked thirty people who do UX work in academic libraries to complete interviews and a short questionnaire. In this article, I define structural facets that shape the institutional contexts of UX work, and I draw from the research to describe where these contexts created striking patterns in the data. After examining the contextual differences, the article concludes with structures and supports that make a positive difference to UX workers and to users.”