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Patterns of behaviour, in any domain.
“Simple fact-finding tasks were less memorable, with basic user expectations like plain language. Complex research tasks required more effort; users asked for advanced features including comparison tables and chunked content for these tasks.”
Based upon good old Xerox PARC research. A.k.a. exaptation by Gould and Vrba (1982).
“To decide whether to visit a page, people take into account how much relevant information they are likely to find on that page relative to the effort involved in extracting that info.”
Raluca Budiu a.k.a. /ralucabudiu | @rbudiu Nielsen Norman Group ★
The commons need a real lot of UX design.
“My introduction to the role of UX in libraries began during my graduate assistantship at the University of North Carolina at Chapel Hill, where I worked in the UX department of the university library. When I began, I had plenty of questions: What was special about libraries? How do I apply UX methods to them? What do librarians know about UX? At the core of librarianship is public service; as non-profit educational institutions, the primary goal of libraries is to improve people’s lives. As a UX designer, I find working in libraries unique, challenging, and rewarding in its dedication to user advocacy.”
Daniel Pshock a.k.a. /danpsho ~ UX Magazine ★
Short term focus delutes attention towards history.
“European contributions to the field of information science are often overlooked or forgotten in the popularity and prominence of the Association for Information Science and Technology, previously known as the American Society for Information Science and Technology. Areas covered include information science theory, bibliographical descriptions, documentation theory, library science, classification, information retrieval, bibliometrics and standards. One noteworthy contributor to the field of information science as a whole is Karl Marx, who is credited as a “herald of the information society. Two international conferences, the International Conference on Scientific Information in Washington D.C. in 1958 and the Royal Society Scientific Information Conference in London in 1948, are cited as recognizing the importance of the field. Another conference series highlighted here is the Conceptions of Library and Information Science, which promotes innovations from the European community and is maintained primarily by Europeans.”
Michael K. Buckland ~ Bulletin of the Association for Information Science and Technology 43.3 ★
Library, the computational version.
“In this report, we describe a bold new vision for the library as an open global platform rooted in our shared values and mission; supported by innovative approaches to community and relationships, discovery and use, and stewardship and sustainability; and informed and enabled by an expanded emphasis on research and development.”
Libraries and UX, a perfect match for information architects.
“User Experience (UX) is gaining momentum as a critical success factor across all industries and sectors, including libraries. While usability studies of library websites and related digital interfaces are commonplace, UX is becoming an increasingly popular topic of discussion in the community and is emerging as a new specialization for library professionals. To better understand this phenomenon, this paper reports the results of a qualitative study involving interviews with 16 librarians who have ‘User Experience’ in their official job titles. The results show that UX Librarians share a user-centered mindset and many common responsibilities, including user research, usability testing, and space/service assessments, but each individual UX Librarian is also somewhat unique in how they approach and describe their work. As a whole, the research sheds light on an emerging library specialization and provides a valuable snapshot of the current state of UX Librarianship.”
Craig M. MacDonald a.k.a. @CraigMMacDonald ~ Proceedings of the 78th ASIS&T Annual Meeting, vol. 51
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