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“I’m fascinated with the concept of applying storytelling principles to the processes of product development to create great user experiences. Of recent interest is the similarity between making a film and creating a digital product or service.”
(Sarah Doody a.k.a. @sarahdoody ~ UX magazine)
“Service blueprints contain several foundational concepts for a service designer such as, value exchanges and touchpoints. They are fundamental tools for clarifying the interactions between customers, digital touchpoints, and employees because they reveal how these are supported by ‘backstage’ activities (essentially, everything the customer does not see). Blueprints can be invaluable assets for interaction designers working on multichannel services and digital products especially when there is a mix of digital and human-to-human interfaces.”
“The design community has done its fair share to shape a UX-centric product-development culture, and in the last ten years, the practice of UX design – also often labeled with the same “UX” acronym – has arisen in parallel with the market relevance of UX itself. Even though the term “experience” and the expression “user experience” have both been abused to the point of sounding like yesterday’s tired buzzwords, it is hard to deny that the rise of a UX design community has done wonders to improve the perceived quality of many recent products and services.”
(Fabio Sergio a.k.a. @freegorifero ~ FastCo.Design)
“A user interface that is invisible and that provides seamless interaction possibilities will help the user focus on their goals and direct them to what they need.”
(Patrick Cox a.k.a @pcridesagain ~ Codrops)
“A lot of designers seem to be talking about user experience these days. We’re supposed to delight our users, even provide them with magic, so that they love our websites, apps and start-ups. User experience is a very blurry concept. Consequently, many people use the term incorrectly. Furthermore, many designers seem to have a firm (and often unrealistic) belief in how they can craft the user experience of their product. However, UX depends not only on how something is designed, but also other aspects. In this article, I will try to clarify why UX cannot be designed.”
(Helge Fredheim a.k.a. @helgefredheim ~ Smashing Magazine)
“Of course the interfaces we design may become normalised in use, effectively invisible over time, but that will only happen if we design them to be legible, readable, understandable and to foreground culture over technology. To build trust and confidence in an interface in the first place, enough that it can comfortably recede into the background.”
“The best testing plan for speech applications will combine the methods above or will be a variation of one or more of them. When collecting user feedback on a speech application, it’s usually a good idea to capture response files at the same time in order to perform more in-depth speech tuning. Full recordings should be enabled when doing Wizard of Oz testing, and so on. These methods will allow the designer to understand how real-world users interact with a speech system, and provide instructive input for improving and enhancing the quality of the dialog design. More generally, the same testing methodologies can also be adapted to other types of user interfaces outside of speech recognition. This includes the UX for web transactions, web chat, call center scripting, kiosk interfaces, and other systems where user input may be open ended or require semantic interpretation. The more real world testing that can be performed prior to building a system, the closer the launched product will serve its intended purpose right out of the gate, and the less rework will be required.”
(Stephen Keller ~ UX magazine)
“After decades of research on service innovation, it is still a very complicated and – sometimes – deceptive subject. Both concepts of service and innovation entails dramatic debates among academics and practitioners. Dealing with the challenge of harnessing both at the same time, be it in a research study or in a shop floor, is daunting.”
(Mauricio Manhães a.k.a. @mcmanhaes ~ Service Design Network)
“One of the most difficult aspects of moving content to the Web is that webs are not organized like other things — books in particular. And the difference is not small. It is not that web organization is somewhat different from book organization. It is so different that you can’t even look at web organization the way you look at book organization.”
(Mark Baker a.k.a. @mbakeranalecta ~ Every Page Is One)
“New technologies have always produced unintended consequences. But user experience designers and engineers face a number of new ethical challenges today with the rise of technology and our interaction and dependence on it. UX designers’ primary job is to improve usability and extend productivity. But they also have a responsibility to address the unintended consequences of new technologies, some of them with a clear ethical dimension. Following is a look at some of the principle ethical quandaries that UX designers will run up against and must deal with responsibly.”
“I thought it would be interesting to explore if a connection between object oriented programming and how we develop visual design patterns exists.”
“Last 15 years changed everything. Design is generally considered just as important as technology. User Experience Design became the key to success and it’s hard to imagine any grown-up company, without UXers on board. (…) We don’t need coding designers and designing coders – we need people who can communicate, respect and understand each other.”
(Marcin Treder a.k.a. @marcintreder ~ UXPin)
“So three cheers for design thinking, for those practitioners and schools that are using these techniques, that encourage breakthrough thinking, and that encourage asking the stupid question. Not all schools teach design thinking in this way. Not all students learn it. Not all designers practice it. But for those who do teach, learn and practice all of the techniques of design thinking, it can be transformative.”
“Most users are unable to solve even halfway complicated problems with search. Better to redirect their efforts into more supportive user interfaces when possible.”
(Jakob Nielsen ~ NNGroup)
“This study aims to understand the interactions of perception, effort, emotion, time and performance during the performance of multiple information tasks using Web information technologies. (…) The results of this study can be employed as a theoretical foundation for designing human-friendly, adaptive user interfaces, which function as intelligent and affective central mechanisms and help users prioritise, monitor and coordinate their needs/tasks/goals effectively and efficiently. This study introduces the emotional factor, which is a newly emerging dimension, in dynamic information seeking and retrieval contexts and enlightens the existing areas of human information interaction.”
“Unfortunately, boardroom UX literacy does not develop by itself. It is the role of UX leaders to create an environment in which it can develop within their companies’ leadership teams and to provide meaningful data to which it can be applied. (…) I would suggest that the root cause leading to CEOs remaining underserved by the typical usability data available to them is a continued lack of business leadership focus and practice understanding among the UX community.”
“From April 2014, all new and redesigned digital services will need to be so good that people prefer to use them. (…) Remember, this site is currently a prototype. We are continuing to work on the content that is hosted here, and will add more guidance and features after the release in April 2013.”
(GOV.UK)
“The digital community has yet to fully understand the facets of the multicontext era. As a result, two stereotypes pervade: the desktop context and the mobile context.”
(Cennydd Bowles a.k.a. @Cennydd) ~ courtesy of @nicoooooooon
“Human-computer interaction as a field of inquiry necessarily evolves in response to changes in the technological landscape. During the past 15 years, the speed of change has been particularly dramatic, with the emergence of personal mobile devices, agent-based technologies, and pervasive and ubiquitous computing. Social networking has also profoundly changed the way people use technology for work and leisure. Who would have predicted a decade ago that (smart)phones would offer constant access to the Web, to social networks and broadcast platforms like Facebook and Twitter, and to hundreds of specialized apps? Who could have anticipated the power of our everyday devices to capture our every moment and movement? Cameras, GPS tracking, sensors—a phone is no longer just a phone; it is a powerful personal computing device loaded with access to interactive services that you carry with you everywhere you go.”
(Elizabeth Churchill, Anne Bowser, and Jennifer Preece ~ Interactions March-April 2013)
“But the great equalizer to make this experience economy a true, two-way economy may be the simple sensor embedded in my clothing, car, or public space. Digital value exchanges are beginning to extend far beyond the screen of my phone or laptop. Embedded sensors will allow me to increasingly exchange my activity for currency.”
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