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“First nitpick, the customer should be the focus of the canvas. You’re reading this sentence left to right, the canvas is the same. The Business Model Canvas is organized chronologically because it’s made by business people, for business people, and it’s based on a supply chain.”
(Tristan Kromer a.k.a. @TriKro ~ Grasshopper Herder)
“(…) we need to better understand business language, issues, and concerns. To have the influence we think we should, we need to enlarge the solutions we create so that they can operate effectively in the economic and political systems of business. Experience isn’t just something that gets imagined and designed. It gets funded, delivered, and managed.”
(Nathan Shedroff a.k.a. @nathanshedroff ~ Boxes and Arrows) ~ courtesy of janjursa
“Unfortunately, in the field of user experience, people often confuse terms like information architecture, interaction design, visual design, usability engineering, and UX design. In some cases, people use these terms almost interchangeably. This article provides a lexicon of these terms and more clearly defines the role of the user experience designer.”
“Building a quality UX team in any setting is a tough challenge. Trying to build a quality UX team in a services organization presents unique challenges, because a ready pool of qualified applicants simply does not exist. Thankfully, our profession is in demand. The unfortunate side effect is that we can’t easily find the right people to grow our team, even in this challenging economy.”
“I have found that the best way to think of user experience is as the core of a brand: the reactor or the nucleus. Without good user experience your brand means nothing. But what is a brand? Its most basic definition is the sum of the experiences that a person has with a company or organization. You may be wondering what branding has to do with you the interface designer.”
(Shawn Borsky a.k.a. @anthemcg ~ Spyre Studios)
“Journey models are emerging as a welcome and valuable refresh of some old and new tools in our UX arsenal. They are not just another deliverable for your checklist; they’re a valuable method for digging deep into problems of long-term engagement, cultivating empathy, and establishing a problem space in which to generate and test ideas. Their output can serve as a backbone for strategic recommendations and more tactical initiatives. Form and function can vary widely depending on the project and stakeholder needs, but at their core, journey models are stories that focus on the meaningful relationships between individuals and organizations, and highlight opportunities to build a better future.”
(Megan Grocki a.k.a. @megangrocki and Jamie Thomson a.k.a. @uxjam ~ UX Magazine)
“Because this state is so desirable, both for productivity and for pleasure, many application (web and mobile) designers are starting to try to design for it as well. This is a daunting task. First, all humans are different. This means in identical situations I hit flow at a very different moment in the ease-to-difficulty continuum than you do. Secondly, flow is extremely easily to disrupt.”
(Christina Wodtke a.k.a. @cwodtke ~ Boxes and Arrows)
“We talk about good user experiences an awful lot these days, but when it comes to digital interactions, hardly anyone seems to know what that really means.”
“Although achieving Agile UX was a gradual process, we eventually made the shift. In this article, we’ll share some insights we gained and barriers we had to overcome to develop successful approach to UX agility.”
(Carissa Demetris, Chris Farnum, Joanna Markel, and Serena Rosenhan ~ UXmatters)
“(…) social media is very much our concern. That is because social media is firmly a part of the user’s experience, and we are user experience designers. The user experience does not occur within a single channel (such as a website or Facebook page). Users move between multiple channels and so all of these channels need to be designed as one consistent user experience.”
(Paul Boag a.k.a. @boagworld ~ Smashing Magazine)
“UI is the saddle, the stirrups, and the reigns. UX is the feeling you get being able to ride the horse, and rope your cattle.”
(Dain Miller a.k.a. @_dain ~ Webdesigner Depot)
“This workshop aims to bring together researchers from academia and industry, as well as industry practitioners, who are conducting UX design and evaluation work and who either are applying theories, theoretical concepts and frameworks in their UX research or have concrete plans to do so.”
“For a UX professional, one of the hardest things to measure is how much stakeholders and clients have bought into UX research. There is no clear, quantifiable answer to this question. Nevertheless, there are several signs that indicate stakeholder engagement, uptake, and buy-in. This article identifies some of these signs.”
(Tomer Sharon a.k.a. @tsharon ~ UXmatters)
“In the minds of many UX professionals – at the levels of both members of UX teams and UX executives – there is no such thing as UX strategy. But based on the scenarios that I’ve described in this column – all of which I’ve taken from real-life situations – the felt absence of UX strategy indicates that it urgently needs to become a reality.”
(Paul Bryan a.k.a. @paulbryan ~ UXmatters)
“The background, education and skills of professionals in User Experience are diverse. Regardless of whether you’re more on the research side or more on the design side of the User Experience, here are five skills that will make you more valuable and effective in your job.”
(Jeff Sauro a.k.a. @MsrUsability ~ Measuring Usability)
“It is all too easy to create UX deliverables that are not visually pleasing. But UX expertise encompasses Web design, graphic design, and branding, so why should we be satisfied with mediocre design in our deliverables? When we present our personas, sitemaps, user flows, wireframes, and other design deliverables to our clients and stakeholders, it is our duty and responsibility to create well-designed deliverables.”
“In my view, UX designers can do more. Learn about the problematic healthcare cultural characteristics that dominate and that need to change. Alter how you do design research. Don’t limit yourself to incremental innovation and work that is narrowly focused on UIs. Question the advisability of doing projects that, in essence, only amount to putting lipstick on the very large healthcare pig. Escape your comfort zones in order to have the kind of impact on the world that you desire.”
(Richard Anderson a.k.a. @riander)
Disclosure: I work at Informaat (The Netherlands) ~ “In this post, I would like to talk about what has been on my mind for the last year or two: the relationship between user experience and customer experience and how user experience designers can extend their influence in businesses.”
(Peter Bogaards a.k.a. @BogieZero ~ βiRDS on a W!RE)
“The complex interplay between UX and content strategy allows for many different scenarios, but one thing is clear to us: Most of the time, content strategy efforts should not fall under UX. UX professionals are expert in creating intuitive, clear paths within websites for visitors to consume all your audience-targeted content. Content strategists are expert at creating content that meets audience needs.”
“When companies don’t care about user experience, it is clearly reflected in the products they create. Although everyone can agree that software should be intuitive, user-friendly, and aesthetically pleasing, many managers aren’t willing to invest the time and resources it takes to build something compelling. A large part of our job as UX advocates, then, is explaining design’s impact on the company as a whole. Determining which battles to win and which battles to lose – even intentionally – can help you win the UX war.”
(Girish Gangadharan a.k.a. @appoosa ~ UX Booth)