Patterns of behaviour, in any domain.
“Simple fact-finding tasks were less memorable, with basic user expectations like plain language. Complex research tasks required more effort; users asked for advanced features including comparison tables and chunked content for these tasks.”
Feifei Liu ~ NNG ★
From content accessibility to AI inclusion.
“According to the World Health Organization, more than one billion people worldwide have disabilities. The field of disability studies defines disability through a social lens; people are disabled to the extent that society creates accessibility barriers. AI technologies offer the possibility of removing many accessibility barriers; for example, computer vision might help people who are blind better sense the visual world, speech recognition and translation technologies might offer real-time captioning for people who are hard of hearing, and new robotic systems might augment the capabilities of people with limited mobility. Considering the needs of users with disabilities can help technologists identify high-impact challenges whose solutions can advance the state of AI for all users; however, ethical challenges such as inclusivity, bias, privacy, error, expectation setting, simulated data, and social acceptability must be considered.”
Meredith Ringel Morris ~ Communications of the ACM (June 2020) ★
All (visual) details matter.
“Robust typesetting guidelines for leveled texts do exist, but primarily as internal support documents for design teams at educational publishers. These documents aren’t typically referenced by professional levelers, and it’s the levelers who define a book’s official reading level.”
Brian LaRossa ~ Design Observer ★
Finally are we getting somewhere with design and content (‘Writing is a Design Discipline’).
Throughout my career, I’ve seen content strategy operate in a wide variety of ways. Sometimes it’s explicitly called strategy. Other times not. At some businesses, it’s highly valued. At others, it’s outsourced. Sometimes it’s run as a part of a larger line-of-business or integrated marketing team. Other times it’s wrapped into the design organisation. In many of these situations, content strategy can thrive. But across the board, in my experience, the companies that are successful in creating content-led experiences that deliver real value to their customers are the ones that see content strategy as a design function, not a management function.”
Matthew Rayback a.k.a. /matthew-rayback ~ Digital Drum ★
In honor of CC, the man.
“In this chapter, you’ll learn about these plays: How to create a jobs-driven roadmap, using job stories to solve specific design problems, how to architect the structure of a solution, and testing assumptions directed by JTBD.”
Jim Kalbach a.k.a. /kalbach | @jimkalbach ~ A List Apart ★
It’s so sad we still have to explain the obvious.
“A well-designed, user-friendly information architecture ensures that users spend less time and effort searching for information and are successful in finding what they need.”
Anastasia Stefanuk a.k.a. /anastasiia-stefanuk ~ UX matters ★