All posts from
April 2011

Bill Moggridge: Prototyping Services With Storytelling

“The storytelling supports the exploration of the service idea. Through the use of simple workds, the teller will illustrate the solution as it is a story. This allows the communication of the idea inside a group but also the preparation of the first sketches for the storyboard. The storytelling leaves some blanks to be fill in by the suggestions of other stakeholders and users.” (think + design + change)


“The way we talk about our content has significant impact on the way we treat it within our organizations… and, therefore, the quality of the content we produce. How can we make the shift from treating content as a commodity to valuing it as a business asset? With a little storytelling and the help of a few powerful metaphors, you can begin to turn the tides.” (Kristina Halvorson ~ Webstock 11 videos)

Making the right products in the right way: a consistent product lifecycle

“Creating a world class BBC Online depends on teams from diverse backgrounds working together, and this demands clear and consistent terminology, processes, and governance structures across all products in the BBC Online portfolio. The Product Lifecycle Management provides a framework for collaboration between technical and editorial disciplines.” (BBC)

The Elements Of Player Experience

“Video games are breaking out of the roles they’ve traditionally occupied and are moving into spaces where they collide with UX design. There are games that serve as social glue between old friends, and games that bring strangers together to collaborate on solving problems. There are games that help people meet their life goals, and games that let people reward others for meeting theirs. There are games that facilitate creative self-expression, help people understand the news, train doctors to save lives, and advocate for human rights. As they expand into these realms, the lines separating game design from software UX design are growing fuzzier and less important.” (John Ferrara ~ UX Magazine)

Design Thinking Is A Failed Experiment. So What’s Next?

“(…) the construction and framing of Design Thinking itself has become a key issue. Design Thinking originally offered the world of big business–which is defined by a culture of process efficiency–a whole new process that promised to deliver creativity. By packaging creativity within a process format, designers were able to expand their engagement, impact, and sales inside the corporate world. Companies were comfortable and welcoming to Design Thinking because it was packaged as a process.” (Bruce Nussbaum ~ Co.Design)

Five lessons from an Information Architecture career

“Today I delivered the opening keynote address at the Polish IA Summit in Warsaw, entitled ‘Come as you are’. It is the story of how I’ve come to spend 13 years building digital products, and how I’ve observed and been part of the changes and development in the UX and IA disciplines over that time. It finishes with what I consider to be the five key lessons about computers and people from my career as an IA practitioner.” (Martin Belam)

There Should Be Limits to Usability

“People generally regard improving the usability of products or systems as a major part of our role as UX designers. While there are tradeoffs in all aspects of design, our assumption has generally been that products and systems that are easier to use are preferable to those that are harder to use. However, despite what seemed to be a common understanding, a number of articles have recently reported on research that suggests increased ease of use can be detrimental.” (Peter Hornsby ~ UXmatters)

Progressive Disclosure in User Interfaces

“As designers, we’re always trying to get the most out of our interfaces and maximize whatever space is made available to us. While many solutions have been devised over the years, one above all others has consistently influenced the way visitors access the content they seek. From simple techniques, such as tooltips and drop-down menus, to complex single-page websites powered by Ajax, progressive disclosure has become a formidable force. This article explores the methodology of progressive disclosure and its impact on our interface design work.” (Alexander Dawson ~ Six Revisions)

Karen McGrane: CS Forum podcast episode 4

“People love the recent history of things like Xerox PARC and Apple Computer. And I might set the history of content strategy almost on like a separate track, an alternate timeline. A lot of the history of principles that apply to content strategy come out of very old traditions in rhetoric and technical communication. (…) And that’s one of the things that’s so exciting to me about content strategy is, it’s bringing a lot of these principles that have been discussed for decades into this new space of the web and digital media.” (Randall Snare ~ CS Forum ’11)

How Design Thinking Can Help Prevent Another Mortgage Bubble

“Here was a chance to remake a tool that plays a vital role in the lives of hundreds of thousands of people every year. But what happened that day turned out to be much more than streamlining a critical form in the home-buying process. Even much more than the redesign of a vital ‘touch point’ within the larger ‘user experience’. What happened was that the symposium’s attendees discovered just how radical a solution Design Thinking could offer; not only to the problem of a broken mortgage process, but to public policy at its highest levels.” (Monica Bueno ~ Co.Design)

The Five Models Of Content Curation

“Content Curation is a term that describes the act of finding, grouping, organizing or sharing the best and most relevant content on a specific issue. It is such a powerful idea because curation does NOT focus on adding more content/noise to the chaotic information overload of social media, and instead focuses on helping any one of us to make sense of this information by bringing together what is most important.” (Rohit Bhargava ~ IMB)

The fall and rise of user experience

Closing plenary of the IA Summit 2011 ~ “Although there’s still a substantial gap between aspiration and execution, business leaders are at least now talking about the right things: experience, prototyping, design strategy, and innovation. (…) User experience converts are typically drawn to the glamour of interaction design on shiny technology, and the amateur psychology that helps them sound authoritative about their approaches. Most lack knowledge of basic information architecture, design theory and elementary programming skills.” (Cennydd Bowles)

John Maeda from the Adobe Museum of Digital Media

“In the first part, John gives a wonderfully succinct summary of the developments in technology in the last 40 years, showing how the content migrates from text to movies in each successive platform. Next is a summary of his own personal progress as a graphic artist and designer in the digital realm, leading into an illustrated story of development of digital media, identifying key contributors and designs.” (Bill Moggridge)

Are SEO practitioners the digital equivalent of bankers?

“When I think about the banking industry, I’m reminded of the world of Search Engine Marketing. They too are trying to find weaknesses in a set of rules designed to level the playing field, in order to create a competitive advantage for their clients. It’s just that rather than these rules being laid down by central government, they have been developed in the labs at Google.” (Andy Budd ~ Blogography)