Search through all 7402 posts
“In the end what I am describing here is not the Internet of Things, or ubiquitous computing, but it is the innovation ecosystem that will lead to the Internet of Things.”
(Mike Kuniavsky a.k.a. @mikekuniavsky ~ Orange Cone)
“Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users interact with other people or the environment, service design enables an organization to run smoothly, provide the best service to its users, and reduce the kind of situations that that can generate complaints.”
“User experience is a catch-all term that we use in the software industry to describe the overall feeling an end-user gets when using a product. The UX is the attitude that is triggered when using (and subsequently thinking about) a company and their products and services. Since your user’s attitude affects their future behavior toward your brand or product, a good user experience is vital to product adoption, engagement and loyalty.”
(Jurgen Altziebler a.k.a. ALT74 ~ Intridea)
“Usability is critical for any medical device and is a key element of our product design and innovation. A product may be technically excellent, but if there is a problem with how it is used or applied, its effectiveness will be impaired.”
“Writing for mobile readers requires even harsher editing than writing for the Web. Mobile use implies less patience for filler copy.”
“When thinking about folksonomies and similar user-generated knowledge organization, we can see that professional goals would most probably require not only the use of these unsophisticated tools, but also classification and subject indexing that employ classification schemes, top-down hierarchical taxonomies, thesauri and other formal structures.”
(Tibor Koltay ~ ASIS&T Bulletin Oct/Nov 2011)
“Employees need to perform their jobs to support their clients. Information architects are on the front lines when it comes to improving performance. We know how to listen to what users want from a system; we know how to analyze what we learn so we can determine what to put in and what to leave out; we know how to cluster information into smaller usable chunks that support information processing and decision-making; and we know how to test our assumptions and optimize a system so it is directed toward a common goal.”
(Thom Haller ~ ASIS&T Bulletin Oct/Nov 2011)
“Welcome to the world of atoms. The human body is part of the physical world. It savors touch and feeling, movement and action. How else to explain the popularity of physical devices, of games that require gestures, and full-body movement? Want to develop for this new world? There are new rules for interacting with the world, new rules for the developers of systems.”
(Donald A. Norman ~ dConstruct 2011 videos)
“This column explores the strategic aspects of information architecture and the tools to equip information architects for success. Topics will address the business, strategy, user experience, and implementation of strategic information architecture, including organizational, content management, and tactical considerations.”
(Andrea Ames and Alyson Riley ~ STC Intercom)
courtesy of keithinstone
“People are creatures of habit and this can introduce challenges should you want them to adopt a new behaviour. We all start forming and evolving our behaviours from the time we are born, and each of us will respond to different stimuli in our own unique way. Some of us can’t start their day without our morning coffee whereas others will reach for a cigarette as a first port of call. Some can’t fall asleep without a book in their hands and others like to leave their T.V. switched on. These behavioural differences are a big part of what makes us human.”
(Caroline Jones a.k.a. @caroline_maree ~ Optimal Usability)
“People often say they love a product. What do they really mean when they say this, and is this a phenomenon that is relevant to the field of design? Findings from a preliminary study in this thesis indicated that people describe their love as a rewarding, long-term, and dynamic experience that arises from a meaningful relationship built with products they own and use. Inspired by existing approaches to the experience of love from social psychology, research tools are developed for the closer study of person-product love. Using those tools the research in this thesis investigates how person-product interactions are linked to the experience of love and how these influence love over time. The findings reveal how the experience of love arises from person-product relationships, how love relationships develop over time, and which factors can provoke change in the love experience and love relationships over time. These findings present opportunities for design researchers and designers to foster rewarding experiences and long-lasting person-product relationships. Person-product love relationships can bring emotional rewards that benefit people’s wellbeing and stimulate sustained efforts to keep loved products for longer.”
(Beatriz Russo ~ Technical University Delft)
“What I also find disturbing is the lack of competency that some senior IA practitioners, with three to five years of experience, demonstrate when looking for employment. As a manager of an IA team, I have reviewed many resumes and portfolios of IA practitioners who don’t meet the basic requirements; whose design artifacts don’t reflect what I would expect of someone with senior-level experience. Does anyone know what junior or senior means? UX design managers, managers of information architecture, and IA practitioners should have a shared understanding of what makes a junior or senior IA practitioner a viable candidate.”
(Nathaniel Davis a.k.a. @iatheory ~ UXmatters)
“It was never my childhood dream to become a usability professional. In kindergarten, I didn’t observe the other kids playing with their toys and think of ways to improve them. I didn’t yearn to perform heuristic evaluations, usability tests, and contextual inquiries. Don Norman wasn’t my Mister Rogers and Jakob Nielsen wasn’t my Captain Kangaroo.”
(Jim Ross a.k.a. @anotheruxguy ~ UXmatters)
“Much of design is informed by research of some sort; research, on the other hand, is almost never informed by design. Over the past several months, my students and I have built a curriculum centered around the idea that research and design are two sides of the same coin. We took it for granted that research can inform design; what took us by surprise was the great extent to which design can, in turn, enhance research.”
(Kevin Walker ~ Design Observer)
“To do well in either architecture or user experience design, the ability to communicate well is key, and the most important part of communicating is listening. As designers, we need to listen to our clients and their customers to understand their needs and requirements. We need to communicate our designs to both our clients and our development teams in a way that they will understand. Our ideas need to be translated into designs and made concrete, through user scenarios, workflow diagrams, mock-ups or wireframes so that they can be discussed, understood, tested and improved upon. Communication becomes even more important once those designs start being built. As I already stated, nothing ever gets built as planned. Therefore, communication is key in working with the development team to evolve and refine the design as it gets built, and to manage the expectations of the client throughout the development process as those changes are occurring. And, a lot of that communicating is listening.”
(Jennifer Fraser a.k.a. @jlfraser ~ Johnny Holland Magazine)
“(…) ideally the phrase UX will disappear completely into a collective understanding and we will once again call ourselves by titles that better describe what we do all day.”
(Mike Atherton a.k.a. @MikeAtherton ~ Redux’d)
“The moment that sealed the future of human-computer interaction for me happened just a few months ago. I was driving my car, carrying a few friends and their children. One child, an 8-year old, pointed to the small LCD screen on the dashboard and asked me whether the settings were controlled by touching the screen. They were not. The settings were controlled by a rotary button nowhere near the screen. It was placed conveniently between the driver and passenger seats. An obvious location in a car built at the tail-end of an era when humans most frequently interacted with technology through physical switches and levers.”
(Jonathan Reichental a.k.a. @Reichental ~ O’Reilly Radar)
“We can’t look back at historical data. We can’t search for patterns in the data. We can’t build predictive models. All because we just don’t have the data. And until we have consistent, reliable data, these things just aren’t going to happen. If only we had the data. Well now we do.”
“(…) my probably futile attempt to gather together all the EuroIA slides, resources, poster sessions, and blog posts into one place.”
(Martin Belam a.k.a. @currybet)
“I am an information architect; I have always identified myself this way professionally because it describes information architecture as my core practice, which I simply think of as making the complex clear (Wurman). It defines my professional and personal ethos – and it does so to an extent I was not even aware of until recently.”
(Livia Labate a.k.a. @livlab ~ I Think Therefore IA)