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“Redefining and disrupting the telephone industry is no small task, and Skype has used UI sounds in an integral way to claim its place as both the heir and future of the telephone.”
(Jordan Kolasinski a.k.a. @jordansthings ~ Beyond the beep)
“Getting out some evening to an organizational event or activity may seem scary or time-consuming. You may not know anyone. You may be tired after a long day at work. Going to a new national or international conference may also be intimidating, but other UX-ers want to meet you. They want to teach you things and they want to learn from you. Get out there. Associate yourself with an organization. Your UX career will be stronger for it.”
(Cory Lebson ~ UX Magazine)
Interview with Margot Bloomstein ~ “In some scenarios, getting a user to convert or react to a call to action is the desired outcome. It means your design and experience work. But if users are coming to and then quickly leaving your site, what are they really experiencing? If they don’t take the time to explore and discover they may not have any loyalty to you or the experience. And if you’re dealing in complex decisions, you want your users to take the time they need to fully understand and commit to their choice.”
(Sean Carmichael ~ UIE Brain Sparks)
“I fundamentally believe empathy is a foundational soft skill in design practice. And in service design – with its aim to connect and orchestrate people outside, inside, and across organizations – empathy is the first skill I recommend to people to build and sharpen.”
(Patrick Quattlebaum a.k.a. @ptquattlebaum ~ Adaptive Path)
“Gestures are becoming the most integral UI function on smartphones and yet most people aren’t using them to their full potential. We ask designers what they’re doing to improve user experience.”
(Rani Molla a.k.a. @ranimolla ~ GigaOm)
“Design has existed as a discipline for over 60 years, but there still seems to be an enormous gap between what we designers think we do, and what people recognize we can do. (…) Designers are pretty good at thinking creatively and ‘outside of the box’.”
(Maria Beatriz Vivas a.k.a. @VivasBea ~ Behaviorial Design Lab)
“In this column, I’ll look at some of the common discussions about user experience and the use of language within the UX community.”
A manifesto to connect experience design with content thinking. ~ “New challenges are upon us content people. The era of digital disruption requires adaptation at many levels by anyone involved with content, whatever its form or shape. As content crusaders, we want to point the road to travel with 10 imperatives. “Old school” and cutting-edge content organizations and professionals all face the same challenge of inventing and discovering mechanisms, rules and principles of unknown territories for content application. With this manifesto, we intend to reduce the friction in our collective journey of credible, useful, and relevant content for the digital era.”
(Bas Evers a.k.a. @everbass and Peter Bogaards a.k.a. @bogiezero ~ βiRDS on a W!RE)
Disclosure: I work at Informaat (The Netherlands)
“How does one account for the human within human-computer interaction? One approach historically embodied by the HCI field is firmly reductionist, a distillation of functional entities in which a human comprises “information processing systems” and “decision-making agents.” It has a quantitative outlook with scientific rigor and statistical significance of data to ensure accurate validations of hypotheses. This grounds everyone in rational discourse and technical conclusions. And it’s absolutely important and useful, just not entirely sufficient.”
(Uday Gajendar a.k.a. @udanium ~ ACM Interactions magazine)
“Over the past 30 years, as every facet of our lives, from our shopping to our schooling, has migrated onto computer screens, designers have focused on perfecting user interfaces—placing a button in just the right place for a camera trigger or collapsing the entire payment process into a series of swipes and taps. But in the coming era of ubiquitous sensors and miniaturized mobile computing, our digital interactions won’t take place simply on screens. As the new Disney World suggests, they will happen all around us, constantly, as we go about our day. Designers will be creating not products or interfaces but experiences, a million invisible transactions.”
(Cliff Kuang ~ Wired) courtesy of markvanderbeeken
“The real challenge with the standard approach to integrating UX into Agile is fundamental to the staggered sprint model. The challenge is essentially that it is not wholly effective to try to be working ahead on the upcoming backlog items while at the same time supporting the development team, answering their questions, reviewing what they’re doing, and providing ongoing feedback/microiteration with them.”
(Ambrose Little a.k.a. @ambroselittle ~ Boxes and Arrows)
“Flat design and improperly rescaled design are the main threats to tablet usability, followed by poor gestures and workflow.”
“This is not an issue of corporations’ putting roles into silos. It’s a systemic problem of companies’ underestimating the importance of developing a deep understanding of their customers on an ongoing basis. More fundamentally, companies underestimate the great, untapped potential of UX professionals to leverage their deep understanding of customers at a strategic level within an organization. It’s time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design.”
As web and industrial design begin to collide, UX and UI design are particularly ripe for disruption. ~ “The last major shift in design arguably occurred in the 90s as print design gave way to web design, and designers suddenly had to deal with web safe colors, alias fonts, and the information design challenges of a non-sequential medium. Two decades later, design is approaching a similarly monumental shift as designers move from designing for the web to designing for systems.”
(Jenn Webb a.k.a. @jennwebb ~ O’Reilly Radar)
“Manipulation is deceptive. Design should be supportive. Theoretically, the two are separated by intention. But increasingly, in practice, the two forces are converging. This may be inevitable, as fields of sales, marketing, and design collide. I hope not. I’m troubled by the collision, and how it manifests in digital products.”
(Jon Kolko a.k.a. @jkolko ~ UX Magazine)
Computing pioneer Doug Engelbart’s inventions transformed computing, but he intended them to transform humans. ~ “(…) Engelbart never sought to own what he contributed to the world’s ability to know. But he was frustrated to the end by the way so many people had adopted, developed, and profited from the digital media he had helped create, while failing to pursue the important tasks he had created them to do.”
(Howard Rheingold a.k.a. @hrheingold ~ MIT Technology Review)
“(…) for me, the contrast between designers and more science-/engineering-oriented professionals has become a long-standing theme. But I find this debate refreshing and, again and again, it leads to interesting thoughts and viewpoints. One of the recent arguments that designers put forth when emphasizing their aptness for guiding and leading strategic design initiatives is that they maintain a holistic point of view and that, unlike people with a science or engineering background, they are not blinded or paralyzed by details. Located on the other side of the trench, I am somewhat skeptical with regard to such statements. To exaggerate my point somewhat, I view designers like butterflies who jump from flower to flower and become dizzy when thinking about all the connections and interrelations between flowers/design aspects. But, as the book shows when Guenther applies his framework to a general design process, designers, too, focus on specific aspects when this seems appropriate. So there is hope for finding common ground.”
“Text is not an afterthought in the design process. It should be your first consideration.”
(Carrie Cousins a.k.a. @carriecousins ~ Design Shack)
“When you touch your own body, you feel exactly what you touch – better feedback than any external device. And you never forget to bring your body.”
“When you take your place at the strategy table as a UX leader, lean in and ground yourself in your deep understanding of customer behavior. Make it central to how you express your product strategy. This customer-focused approach will allow you to provide unique value to the master plan when you practice and evolve the three conventional business skills that I shared from my journey.”
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