“The practice of user experience lacks the historical pedigree of many of its constituent elements, including human/computer interaction, library science, social-science research methods, product-development methodology, and, most of all, design. What it does enjoy, however, is a pragmatic, multidisciplinary approach that encompasses the intertwined social, economic, and technological forces it engages. It’s a contingent amalgamation – an assembly of what works – and a set of perspectives and problem-solving techniques that define how we, as practitioners, think about creating products and services.” (Joel Grossman – UXmatters)

“This paper draws inspiration from diverse media to understand what constitutes experience. In doing so, it seeks directions for building experience into design of elearning products.” (L. Ravi Krishnan and Venkatesh Rajamanickam – uiGarden.net)

“(…) I like the tight coupling between user experience and the organization (the sender, the product). But then, it’s not really a tangible, easy-to-use definition. I want something that everybody can understand. Users, web developers, designers, business analysts, clients must all be able to agree on the same definition and understand the definition in the same way. In my opinion this tends toward being too philosophical.” (Jesper Rønn-Jensen – justaddwater.dk)