Johnny Holland Magazine
“(…) all about sharing, learning and talking about interaction and creativity.” (Jeroen van Geel)
Smart Ideas for Experience Designers
“(…) Greg’s one-page list of theatrical tips are as good a guide to customer experience, service design or even presentation technique as you will find on any business bookshelf.” (Work•Play•Experience)
A Timeline of Information History
“This timeline presents significant events and developments in the innovation and management of information and documents from cave paintings (ca 30,000 BC) to the present. Only non-electronic innovations and developments are included (that is, digital and electronic communications are excluded).” (AI3 ) – courtesy of ruudruissaard
Web 2.0 Expo Presentation Files
“Presentation files will be made available after the session has concluded and the speaker has given us the files. Check back if you don’t see the file you’re looking for—it might be available later!” (O’Reilly Web 2.0 Expo) – courtesy of janjursa
Atlas of Cyberspace – Full Content
“This is the first book to draw together the wide range of maps produced over the last 30 years or so to provide a comprehensive atlas of cyberspace and the infrastructure that supports it. Over the next 300 or so pages, more than 100 different mapping projects are detailed, accompanied by full-colour example maps and an explanation as to how they were created.” (Martin Dodge & Rob Kitchin) – courtesy of information aesthetics
Is there an architect in the house?
“What was intriguing about this particular conference was the diversity of people, both in professional and geographic terms. There were graphic designers, interaction designers, technical leads, managers, and oh yes… ‘information architects’. What was interesting about the attending information architects was that they came from so many backgrounds to become an information architect. There were actual classically trained architects that became IA’s, there were designers that were IA’s and so on.” (Adam Kallish – Spill)
Creative User Interfaces in Modern Web Design
“The whole may be more than the sum of its parts, but without the parts, there is no whole. Lest that sound like some weird philosophical meandering to you, take comfort in observing the finer aspects of creative and appealing user interface design.” (Torley Wong – Smashing Magazine)
Metadata fundamentals for intranets and websites
“This article explores the fundamentals of metadata, as it relates to common intranet and website needs.” (James Robertson – Step Two Designs)
ISDN3
“Over the last two years, the ISDN series of events has formed an exciting platform to explore the emerging field of Service Design. (…) ISDN3 investigated broader issues that contemporary designers face, with special focus on how designers are addressing the complex situations that arise when designing with what John Thackara of Dott 07 calls ‘real people’ – as opposed to ‘users’ – in the design process. We invited some cutting-edge speakers to share reflections on their recent design research work, and we structured the event to maximise productive debate about the key issues arising when designing in this way.” (International Service Design Conference)
Transactional Email and Confirmation Messages
“Automated email can improve customer service, strengthen relationships, and help websites bypass search engines. But most messages fared poorly in user testing and didn’t fulfill this potential.” (Jakob Nielsen – Alertbox)
Selling UX
“This article examines what works and what does not work well when selling UX within an organization, identifies barriers you might encounter to the adoption of UX methods in your organization, and discusses how to package and present UX to stakeholders. In this article, we’ll try to avoid just being prescriptive. Rather, we’ll pose questions along the way, regarding what has worked well for you. (…) As industry’s adoption of UX broadens and more of us find ourselves in situations where we need to sell UX, we need to be prepared to do so effectively.” (Daniel Szuc, Paul J. Sherman, and John S. Rhodes – UXmatters)
The Magic of Metaphor
“Metaphor teaches. Metaphor influences. Are you drawing on its power? Perhaps not, because many major works on writing for interactive products make little mention of it. To help encourage better use of metaphor, this column describes both the usefulness of shallow metaphors and the potential of deep metaphors, while offering tips and examples.” (Colleen Jones – UXmatters)
How to grow and nurture your community
“Our job is to get our users up the curve as quickly as possible.”
(Kathy Sierra – Future of Web Apps London 2008)
IDEA 2008
“The speakers pushed the boundaries of what it means to design complex information spaces of all kinds. We can all expand our practice by absorbing their experiences and ideas. In cooperation with the IA Institute, we’re happy to bring you recordings of most conference talks. We hope you enjoy listening to nearly the entire conference via these recordings.” (Jeff Parks – Boxes and Arrows)
Are Designers also Marketers?
“One interesting supposition bubbled up… when designers are tasked with selling their product they make better products.” – No way, José! (Joshua Porter – Bokardo)
Architectures of Global Knowledge 
“The Mundaneum, a series of museums, was meant to promote international understanding. The concept was conceived by Paul Otlet (1868-1944), an information theorist and librarian, who commissioned Le Corbusier to design a ‘cité mondiale’, an institution for all the world’s knowledge. Charles van den Heuvel discusses how Otlet’s thinking about distributive networks resonates in Tim Berners-Lee’s World Wide Wide.” (Charles van den Heuvel)
Interplay between Usability Evaluation and Software Development
Proceedings of the International Workshop – “The goal of this workshop is to bring together researchers and practitioners from the Human Computer Interaction and Software Engineering fields to determine the state-of-the-art in the interplay between usability evaluation and software development and to generate ideas for new and improved relations between these activities. The aim is to base the determination of the current state on empirical studies. Presentations of new ideas on how to improve the interplay between HCI & SE to the design of usable software systems should also be based on empirical studies.” (MAUSE COST Action 294)
Web 3.0: The Rise of the Machines
“The next web will be one of placing humans in context with their objects and visa versa. We’ll use the data our objects provide to better observe and manage them, and the energy they require to own, operate, manufacture, and disassemble.” (Dan Saffer – Kicker Studio)
An Interview with John Carroll
“If you are ACM, you always put the computer first! (…) today, we identify professions like usability engineer and interaction designer, even user experience designer. But in the early days, it was human factors engineers and documentation designers. That human factors constituency was critical in the early days.” (Tamara Adlin – UX Pioneers)
Ontology of Folksonomy: A Mash-up of Apples and Oranges
“Ontologies are enabling technology for the Semantic Web. They are a means for people to state what they mean by the terms used in data that they might generate, share, or consume. Folksonomies are an emergent phenomenon of the Social Web. They arise from data about how people associate terms with content that they generate, share, or consume. Recently the two ideas have been put into opposition, as if they were right and left poles of a political spectrum. This is a false dichotomy; they are more like apples and oranges. In fact, as the Semantic Web matures and the Social Web grows, there is increasing value in applying Semantic Web technologies to the data of the Social Web. This article is an attempt to clarify the distinct roles for ontologies and folksonomies, and previews some new work that applies the two ideas together – an ontology of folksonomy.” (Tom Gruber)