“Over the last two years, the ISDN series of events has formed an exciting platform to explore the emerging field of Service Design. (…) ISDN3 investigated broader issues that contemporary designers face, with special focus on how designers are addressing the complex situations that arise when designing with what John Thackara of Dott 07 calls ‘real people’ – as opposed to ‘users’ – in the design process. We invited some cutting-edge speakers to share reflections on their recent design research work, and we structured the event to maximise productive debate about the key issues arising when designing in this way.” (International Service Design Conference)

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