“In trying to teach my students and junior employees how to manifest this quality of compassion in their work, I haven’t had an authoritative reference to point them at. How to set up a usability lab, how to produce impressive deliverables, how to categorize and prioritize options: volumes have been written on each of these more concrete facets of the work. But historically I’ve found that the proper mindset is much harder to convey than the toolset, and regarding this question the gurus are largely mute.” (Adam Greenfield – v-2)

Abstract: “The intent of experience innovation is not to improve a product or service, per se, but to enable the co-creation of an environment in which personalized, evolvable experiences are the goal, and products and services are a means to that end. Profitable company growth will then result from individual consumers co-creating their own unique value, supported by a network of companies and consumer communities.” (C.K. Prahalad and Venkatram Ramaswamy – MIT Sloan Management Review) – courtesy of shiv singh

“Web Traffic Analytics not only keeps us honest, it can, in the best possible sense, help justify our existence and our value. When clients can see that user experience recommendations lead to specific, positive changes in the behavior on their site, that’s powerful stuff. And the user experience expert becomes someone to consult not just when testing is needed, but as an integral part of the design and development process.” (Fran Diamond – Boxes and Arrows)

“The digital world has crept out of the workspace and into our homes, our networks and our journeys between places. The new tendency to talk of designing for ‘experience’ as well as ‘performance’ reflects this shift towards immersive and ubiquitous computing, but have our analysis and evaluation approaches kept pace?” (Alan Dix et al.) – courtesy of purse lip square jaw

“In short, it comes down to (…) ‘integrated customer experience’. Increasingly, in order to fulfill their online goals, customers interact with the company in a way that cuts across internal teams, and even questions how the company is organized.” (Mark Hurst – Good Experience)

“The DUX 2003 program featured accepted submissions of real-world design practices, research, and cases from around the globe, creatively combined in sessions moderated by leading design practitioners and theorists.” (AIGA) – courtesy of beth mazur

“Experience design is a lot like parenting. In both cases, it is my job to create a safe, creative and inspiring environment in which children, adults or businesses can thrive. As a parent, or as a marketer, I strive to provide the right tools to create desired outcomes. Clarity, consistency, honesty and engagement serve as guideposts in my personal and professional communications. So why is it that sometimes, even with the right pieces in place, the outcome is horribly wrong? I believe that this often happens because, although we can do our best to drive the experience, we cannot control the participants in it. We create the environment, draw the map and try to set a good example. But, even if you’re with your children – or your brand participants – every minute of every day, eventually they will do their own thing.” (Wendy Kadens – Thread)

“The context within which a product exists strongly influences the user experience and provides meaning.” (Ian White – Core77) – courtesy of croc o’lyle

“A new project to make businesses more aware of their customer experience, and how to fix it.” (Mark Hurst – Good Experience)

“Changing the organization is the most difficult and most important part of user experience work.” (Mark Hurst – Good Experience) – courtesy of guuui

“There’s a tendency to assume that business is driven by numbers, and in talking to most user experience folks about their difficulties in work with ‘business’, the primary issue is a lack of good metrics.” (PeterMe)

“(…) a research centre concerned with possible interactions between people, technologies and representations. Its focus is on developing novel user experiences in a variety of settings, including the home, schools, public spaces and work. A major Interact goal is to create innovative experiences by embedding physical artefacts in the environment with intelligence. Another is to understand the socio-cognitive basis by which people interact with novel media and environments.” (About Interact Lab) – courtesy of purse lip square jaw

A conversation with Jesse James Garrett (Engaged) – courtesy of iaslash

Bill Buxton & Mitch Kapor (Celia Romaniuk) – courtesy of iaslash

“Designers need to better understand people’s emotions, desires, dreams, and relations to others.” (Nathan Shedroff)

“Empathy is a critical quality for people working in the user experience field.” (PeterMe)

“The days were interesting, I feel like I learned a few things and, most importantly, I felt excited to be a part of this vibrant, rich, and curious community, particularly at this point in time.” (Erin Malone – Boxes and Arrows)

“Maybe it’s because the user-experience pros need to learn a new language.” – (Jimmy Guterman – Business 2.0) – courtesy lucdesk