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User experience

User experience is about how a person feels about using a product, system or service. (source: Wikipedia)

What Can SEO Learn From UX?

Or what algorithms can learn from heuristics.

“User Experience plays an early, fundamental role in guiding basic decisions that shape websites and digital products, and is increasingly afforded a seat at the table, so to speak. The reason UX is such a juggernaut is because of the multiple disciplines it encompasses—design, information architecture, usability engineering, interface design, content strategy, and research. In spite of its relative youth, UX as a discipline has grown exponentially in stature over the last few years.”

(Jessica Greco a.k.a. @grecasaurus ~ iAcquire)

The Difference Between Information Architecture and UX Design

Sigh.

“Information Architects work to create usable content structures out of complex sets of information. They do this using plenty of user-centered design methods: usability tests, persona research and creation, and user flow diagrams (to name only a few). That said, it still seems that UX design is in vogue. (…) UX builds on the foundation that IA provides, aiming to take that experience to the next level, both creatively and emotionally. This is the outstanding difference that defines how the apps, sites, and products of today are designed as opposed to those of yesterday.”

(Darren Northcott a.k.a. @darrennorthcott ~ UX Booth)

Design for a Thriving UX Ecosystem

Products and services morphing into digital ecologies, ecosystems and habitats. No more spaces?

“As social media technologies and computer-supported, collaborative activities become more ubiquitous in people’s work and everyday lives, UX professionals need to expand their skills and focus to take on broader experiences than just individual users engaged with single applications. It is crucial to understand people as social, cultural, and organizational components who are linked to other people, other technologies, and loads of information. The UX field is primed to step beyond just designing applications, and it’s time to start thinking about the UX ecosystems in which these users and applications exist. The best way to begin that transition is to think in terms of biology.”

(Dave Jones a.k.a. @Dave_L_Jones ~ UX Magazine)

User Experience Design and Information Architecture: Centered and Bounded Sets

Experiential to the max.

“The ease and fluency with which designers and clients alike can move into and around the centered set of practices and concepts of UXD brings with it a marvelous opportunity to re-define a bounded set for the remnant of cats for whom the bucket of design is interesting but not the central thing drawing one in, and for which the place of beginning isn’t end users and designing their experiences.”

(Dan Klyn a.k.a. @danklyn ~ Wildly Appropriate)

Why Top Execs are Starting to Care About UX Design

Crossing the border to CX.

“Garrett shares how research, psychology, behavior and design can open the doors to meaningful creativity for design and product experience strategies. But more importantly, he shares how executives across the organization can learn from the UX team to improve services, business models and overall customer relationships.”

(Brian Solis a.k.a. briansolis ~ Mashable)

UX for Learning: Design Guidelines for the Learner Experience

Still convinced we can learn so much from the discipline of Instructional Design.

“With educational applications for kids, corporate eLearning, and online degree programs, more and more UX designers face design briefs for creating digital experiences with an educational purpose. Other applications, whether they’re new or launching new features, often present micro-learning experiences that gently teach users how to use the software.”

(Dorian Peters a.k.a. @dorian_peters ~ UXmatters)

Is UX Strategy Fundamentally Incompatible with Agile or Lean UX?

As with all new things, it will take some time before UX Strategy establishes its position.

“UX strategy is about building a rationale that guides UX design efforts for the foreseeable future. UX strategy can be effective in an agile environment if you can complete the strategy before agile development begins. Following a lean UX process, you can develop a UX strategy that is sufficient when time and money are very tight, and you need to complete a working product at the earliest possible date. However, lean UX does not serve UX strategy well in large companies that can afford the time and resources to collect and analyze the data they need to formulate a strategic UX roadmap that produces a sustainable competitive advantage.”

(Paul Bryan a.k.a. @paulbryan ~ UXmatters)

Making Sense of the Cross Channel Experience

Designing the white spaces, loud silences and waiting moments.

“The intention of this article has been to highlight some of our thoughts on creating pervasive information architectures. Our goal has always been to try to develop a practical framework that can be used early on in a design process to help us visualise the information space that we are so commonly being asked to design for nowadays.”

(Jon Fisher a.k.a. @ergonjon ~ Humanizing Technology Blog) ~ courtesy of petermorville

Using Neuroscience to Inform Your UX Strategy and Design

The brain and strategy, an ideal combination.

“Finally, the corporate world is catching up with UX fanatics. Companies are hiring UX designers and UX strategists like crazy. As these UX professionals complete projects, many organizations are happy with the new software they’ve created, but they haven’t necessarily learned why and how they can continue to implement better user experiences in the future.”

(Lori Kirkland ~ UXmatters)

Perspectives in Experience Design

Well done, Milan!

“For me, the word Experience in the context of Design work refers to the way people experience the world, and making everything we produce fit into their lives. The word preceding Experience is about the perspective you use when talking about someone’s experience, the roles and the scope you want to focus on. For an enterprise, this translates to the ways it chooses to appear in people’s lives.”

(Milan Guenther a.k.a. @eda__c ~ Blurring Boundaries)

Why The User Experience Can Or Cannot Be Designed

Designing the right circumstances so the proper experiences can emerge.

“It seems an endless discussion whether the user experience can or cannot be designed. The difficulty of the discussion lies in the level of abstraction. I believe that is because everything is an experience and everyone is a user. There is no standard definition, nor consensus among the practitioners, of what experience design really is. In this article I hope to shed some light on the issue. I will share my thoughts about the difficulties to design the user experience and give some practical tips how to overcome this challenge.”

(Paul Olyslager a.k.a. @paulolyslager ~ Usabilia)

Agile is Wrong for UX

Can there be such a thing as software products?

“When something is wrong, it deviates from truth or fact. And I can say, with more confidence than ever, that traditional Agile software development methodologies (i.e. Scrum) are wrong for UX. In order to prove my case, I want to take you back to the inception of Agile (as I have read and experienced it) and its related software development methodologies. Along the way, we’ll point out the reasons these methodologies are incompatible with the field of User Experience Design.”

(Elisabeth Hubert a.k.a. @lishubert)

5 Tips for Effective UX Leadership

Speak up, we want heroes or champions more than (self-proclaimed) gurus.

“Your leadership superpowers will flourish as you stay engaged with the people influencing your product, become a confident voice for the user, and own the success and failure of your projects. The users of the world need UX practitioners to save them from noise, clutter, and wasted time. Producing work is not the same as providing leadership and strategic value. In the real world, people aren’t born heroes; they’re forged in moments of need. Rise up and defend your users. You are the expert, so lead and others will follow.”

(Paul Holcomb a.k.a. @paulholcomb ~ UX Magazine)

13 Tenets of User Experience

If academic is European, then economic is definitely American.

“User experience is the net sum of every interaction a person has with a company, be it marketing collateral, a customer service call, or the product or service itself. It is affected by the company’s vision and the beliefs it holds and practices, as well as the service or product’s purpose and the value it holds in that person’s life.”

(Robert Hoekman, Jr a.k.a. @rhjr ~ Sliced)

Just What is a UX Manager?

UX team lead or UX champion would be a better label.

“UX managers come with all sorts of fancy-pants titles. This isn’t about titles. This is about responsibilities. The core difference between a UX manager and the staff of a UX team is the responsibilities she holds. (…) Someone who manages user experience has stuck their neck out and said they’ll deliver business outcomes through improving the experience that customers have with a product or service. That doesn’t mean soft results like better user testing results, that means delivering the things businesses ultimately care about: adoption, growth, revenue, retention, and margins.”

(Brandon Schauer a.k.a. @brandonschauer ~ Adaptive Path)