13 Tenets of User Experience

If academic is European, then economic is definitely American.

“User experience is the net sum of every interaction a person has with a company, be it marketing collateral, a customer service call, or the product or service itself. It is affected by the company’s vision and the beliefs it holds and practices, as well as the service or product’s purpose and the value it holds in that person’s life.”

(Robert Hoekman, Jr a.k.a. @rhjr ~ Sliced)

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