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“Behind every successful design is a dynamic creative team, and it takes all kinds of personalities and skills to get the job done. However, the culture and expectations of a design agency are often largely centered on one outspoken, gregarious personality. Things such as group brainstorming, on-the-fly presentations and open workspaces have become the norm in most design agencies.”
(Angela Craven a.k.a. @DotGridDotCom and SuAnne Hall a.k.a. @Swan5280 ~ Smashing Magazine)
“Luckily, the healthcare industry has figured out more effective approaches to treating patients and achieving better outcomes. Unfortunately, those of us in experience design (XD) consulting have not. In this column, I’ll first explore why the typical XD consulting approach is not healthy for our client organizations. Then I’ll look at what I think should be the ultimate goal of an XD engagement: educating our clients and being transparent about our XD methods and approaches.”
“As Lean UX becomes more mainstream in the practice of product design and build, more and more teams are coming up against an interesting problem: by focussing so much on results not deliverables, and shipping small and often, the product itself can be in danger of feeling like a loose collection of features added over time, rather than a cohesive, robust, well-considered experience.”
“In this interview, Jeffrey Zeldman explains why you should use words and stories to frame an experience. He reveals his writing process and why good copy teases interest; and why making your content the focus, and removing distractions, engages readers and improves web experience.”
(Jeffrey Zeldman a.k.a. @zeldman)
Disclosure: I work at Informaat (The Netherlands) ~ “This three-part article is about a new technique in design projects for citizen-centred government services: the ‘dialogue’. We will introduce dialogues to the service design community and share our lessons learned in using this technique. We also want to explore how dialogues create a shared understanding and commitment among designers and internal stakeholders.”
(Mark A. Fonds a.k.a. @markafonds & Peter J. Bogaards a.k.a. @bogiezero ~ Informaat βiRDS on a W!RE)
“Similarly with design, be clear about what your intentions are with your offering, whether a product or service. Internalize your mission and values, and let design be the expression of your intent. When your intentions are clear, so too are the fruits of your labor.”
(Irene Au a.k.a. @ireneau ~ The Magazine of the User Experience Professionals Association)
“In recent years, user experience design has become a popular topic in the web design community, with discussions focussing on successful examples of good UX design. With regard to websites, the term covers all aspects of a user’s experience within a particular site. In other words, the visual layout, information architecture, usability, graphics, user interaction: everything. User interface design and HCI, or Human Computer Interaction are both included in UX. UX design has its roots in the late 1940s as machines become both more complex and more prevalent in daily life, but it was in the 1990s that the concept of user experience design was named and popularized in relation to computer use. It is a multi-disciplinary field, covering aspects of sociology, psychology, graphic and industrial design, and cognitive science.”
(Christian Vasile a.k.a. @christianvasile ~ Web Designer Depot)
“For Scrum and Agile to live up to its full potential, it must address the needs of all team contributors, not just software developers. Giving support and trust to UX contributors will help motivate them to do their best work and leverage more of their skills in the pursuit of excellence.”
(Aviva Rosenstein a.k.a. @uxresearch ~ Boxes and Arrows)
“The goal of this document is to rise above the current alphabet soup of technical standards and create some conjecture and possibly even motivation around how these standards can work together. The web can be so much more that what native apps can do. It can offer interactivity like water, pouring out of any device with nothing but a click. This is the super power of the web and isn’t appropriately appreciated as the key differentiator from native apps.”
(Scott Jenson a.k.a. @scottjenson ~ W3C Blog)
“While emotional design isn’t currently in scope of many (corporate) interaction design projects, it should be. Because interaction design is about how it works. You can interpret this in many ways, but we think ‘how it works’ also means what your product ‘does’ with the user, i.e. how it feels. In this article I’ll give you an idea of the potential of emotional design. We’ll be looking at copywriting and visuals but especially looking at interaction, since we’re interaction designers.”
(Flin Nortier a.k.a. @flin84 ~ The Next Web)
“Getting out some evening to an organizational event or activity may seem scary or time-consuming. You may not know anyone. You may be tired after a long day at work. Going to a new national or international conference may also be intimidating, but other UX-ers want to meet you. They want to teach you things and they want to learn from you. Get out there. Associate yourself with an organization. Your UX career will be stronger for it.”
(Cory Lebson ~ UX Magazine)
Interview with Margot Bloomstein ~ “In some scenarios, getting a user to convert or react to a call to action is the desired outcome. It means your design and experience work. But if users are coming to and then quickly leaving your site, what are they really experiencing? If they don’t take the time to explore and discover they may not have any loyalty to you or the experience. And if you’re dealing in complex decisions, you want your users to take the time they need to fully understand and commit to their choice.”
(Sean Carmichael ~ UIE Brain Sparks)
“In this column, I’ll look at some of the common discussions about user experience and the use of language within the UX community.”
A manifesto to connect experience design with content thinking. ~ “New challenges are upon us content people. The era of digital disruption requires adaptation at many levels by anyone involved with content, whatever its form or shape. As content crusaders, we want to point the road to travel with 10 imperatives. “Old school” and cutting-edge content organizations and professionals all face the same challenge of inventing and discovering mechanisms, rules and principles of unknown territories for content application. With this manifesto, we intend to reduce the friction in our collective journey of credible, useful, and relevant content for the digital era.”
(Bas Evers a.k.a. @everbass and Peter Bogaards a.k.a. @bogiezero ~ βiRDS on a W!RE)
Disclosure: I work at Informaat (The Netherlands)
“The real challenge with the standard approach to integrating UX into Agile is fundamental to the staggered sprint model. The challenge is essentially that it is not wholly effective to try to be working ahead on the upcoming backlog items while at the same time supporting the development team, answering their questions, reviewing what they’re doing, and providing ongoing feedback/microiteration with them.”
(Ambrose Little a.k.a. @ambroselittle ~ Boxes and Arrows)
“This is not an issue of corporations’ putting roles into silos. It’s a systemic problem of companies’ underestimating the importance of developing a deep understanding of their customers on an ongoing basis. More fundamentally, companies underestimate the great, untapped potential of UX professionals to leverage their deep understanding of customers at a strategic level within an organization. It’s time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design.”
As web and industrial design begin to collide, UX and UI design are particularly ripe for disruption. ~ “The last major shift in design arguably occurred in the 90s as print design gave way to web design, and designers suddenly had to deal with web safe colors, alias fonts, and the information design challenges of a non-sequential medium. Two decades later, design is approaching a similarly monumental shift as designers move from designing for the web to designing for systems.”
(Jenn Webb a.k.a. @jennwebb ~ O’Reilly Radar)
“When you take your place at the strategy table as a UX leader, lean in and ground yourself in your deep understanding of customer behavior. Make it central to how you express your product strategy. This customer-focused approach will allow you to provide unique value to the master plan when you practice and evolve the three conventional business skills that I shared from my journey.”
“(…) three successes: transformative technology, the importance of experience, and the user-centric design process.”
(Steve Whittaker ~ ACM Interactions Magazine) courtesy of markvanderbeeken
“In today’s digitally savvy world, end-users are making more and more decisions about what they want to get out of software solutions and how they want to experience those solutions. By keeping this in mind, UX teams can be the heroes of their own organizations – building tech experiences that both IT teams and end-users love to use.”
(Michael Ashley ~ UX Magazine)