A matter of character: Knowing your users and their stories

The journey is the story, actually. With users (a.k.a. people) as the personae.

ā€œI’m fascinated with the concept of applying storytelling principles to the processes of product development to create great user experiences. Of recent interest is the similarity between making a film and creating a digital product or service.ā€

(Sarah Doody a.k.a. @sarahdoody ~ UX magazine)

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