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“(…) at the heart of the aspiration to cultivate a kind of visual literacy so critical for modern communication. Here are a few favorite pieces from the book that embody that ideal of intelligent elegance and beautiful revelation of truth.”
(Maria Popova a.k.a. @brainpicker ~ Brain Pickings)
“Moving beyond prevalent technological notions of metadata, this essay conceptualizes metadata as the outcome of diverse social practices from the perspective of communication theory. First, I revisit cybernetics and consider the relevance of the concept of meta-communication for the study of the digital media environment. While the bit trails that users leave behind are not normally conceptualized as communication, they are prime candidates for inclusion in a contemporary theory of communication. Second, I discuss digital media as metamedia – media that potentially reproduce and integrate other types of media, old and new. Metamedia yield new varieties of meta-communication and meta-data. Third, I outline a typology of meta-communication for further research on digital media, integrating insights from cybernetics and semiotics.”
(Klaus Bruhn Jensen ~ First Monday Oct. 2013)
“Luckily, the healthcare industry has figured out more effective approaches to treating patients and achieving better outcomes. Unfortunately, those of us in experience design (XD) consulting have not. In this column, I’ll first explore why the typical XD consulting approach is not healthy for our client organizations. Then I’ll look at what I think should be the ultimate goal of an XD engagement: educating our clients and being transparent about our XD methods and approaches.”
“As Lean UX becomes more mainstream in the practice of product design and build, more and more teams are coming up against an interesting problem: by focussing so much on results not deliverables, and shipping small and often, the product itself can be in danger of feeling like a loose collection of features added over time, rather than a cohesive, robust, well-considered experience.”
“A fellow designer and I were discussing this in detail and jointly came to this disappointing conclusion. It was quite a significant conclusion and likely to be correct, as both of us were in positions to manage design processes and teams, and also shape and influence design centric business strategies. I do not think that this epiphany happened as a result of this discussion. This was something that has been cooking at the back of my mind since design thinking started gaining traction in the competitive corporate environment. My thoughts include design thinking’s impact, its fallout, and its side effects. This was really not an easy post to write, there were lots of information for me to manage and reorganize. As with any story, lets start from the beginning by looking at why design thinking was even needed in the first place?”
(Avi Bisram a.k.a. @avi_bisram)
“In public spaces like coffee bars, elevators or airport lounges there is big chance you’ll hear music. Among many other factors, music can contribute in these places to a positive user experience. Question is, what is the right music on a given time and place? Is there such a thing as the perfect track for a crowd? And how do you know?”
(Xander Roozen a.k.a. @Shuggie ~ EuroIA 2013)
“In this interview, Jeffrey Zeldman explains why you should use words and stories to frame an experience. He reveals his writing process and why good copy teases interest; and why making your content the focus, and removing distractions, engages readers and improves web experience.”
(Jeffrey Zeldman a.k.a. @zeldman)
“There’s a growing number of professionals who are dedicated to making great customer experiences – and today is a day to celebrate their work. Today I’d also like to celebrate the role of design in helping CX pros create those experiences. Not graphic design or interior design or industrial design – but the lesser known field of service design. You may not have heard of service design yet, but I’d argue that it’s the most important design sub-specialty in the business world today.”
(Kerry Bodine a.k.a. @kerrybodine ~ Forrester)
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