Usability testing is broken: Rethinking user research for social interaction design

“Everything is social. Scale is the game changer. Tasks aren’t what you think they are. User satisfaction may be about control. Users are continuously designing your UI. I invite you to work with me on rethinking how we’re doing user research and usability testing for what’s really happening in the world: fluid, context-dependent, relationships mediated by technology. (…) The nature of online is social.” (Dana Chisnell ~ Usability Testing)

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