“To design better search and discovery experiences we must understand the complexities of the human-information seeking process. Numerous theoretical frameworks have been proposed to characterize this complex process, notably the standard model, the cognitive model and the dynamic model. In addition, others have investigated search as a strategic process, examining the various problem solving strategies and tactics that information seekers employ over extended periods of time. In this paper, we examine the needs and behaviours of varied individuals across a range of search and discovery scenarios within various types of enterprise. These are based on an analysis of the scenarios derived from numerous engagements involving the development of search and business intelligence solutions utilizing the Endeca Latitude software platform. In so doing, we extend the classic IR concept of information-seeking to a broader notion of discovery-oriented problem solving, accommodating the much wider range of behaviours required to fulfil the typical goals and objectives of enterprise knowledge workers.”

(Tony Russell-Rose a.k.a. @tonygrr ~ Information Interaction) – courtesy of jameskalbach