Man machine conversation through the voice.
“In a broad sense, artificial intelligence uses computers and machines to simulate human decision-making and thinking. More modern definitions of AI describe it as the ability of a machine to generalize its knowledge and skills to new environments and to efficiently learn new skills or knowledge. Some current applications of AI include online shopping, facial recognition, speech recognition, and autonomous vehicles. This article will focus on conversational AI and the user interface considerations specifically for designing chatbots. A chatbot is an application of AI that simulates a conversation with a user using natural language processing through either text or voice communication. A digital or virtual assistant is a more complex form of a chatbot that can also complete tasks for the user.”
Dabby Phipps, Jason Telner, and Jon Temple ~ UXPA Magazine ★
Text I/O as the new design material for experience desginers.
“Far from being ‘intelligent’, today’s chatbots guide users through simple linear flows, and our user research shows that they have a hard time whenever users deviate from such flows.”
Raluca Budiu a.k.a. /ralucabudiu | @rbudiu ~ Nielsen Norman Group
Good old form design never dies.
“2016 was the year of the conversational interface. Everywhere we looked, conversational UIs were breaking out of messaging apps and into the products we use every day, from shoe shopping to cosmetics and everything in between.”
ShekMan Tang a.k.a. /shekmantang | @shekman ~ Intercom ★
Good old usability testing for brand new technologies.
“The philosophy behind usability testing for speech-enabled systems is shared with general usability practices, but many usability practitioners have little or no experience testing speech interfaces, and the specific techniques required for collecting valid and reliable data are not widely understood. Spoken language and conversation have a number of properties that should influence the methods used to test speech user interfaces.”
Susan L. Hura a.k.a. /susan-hura | @SpeechUsability ~ Journal of Usability Studies 12.4 ★
HCI as an academic field is waking up, too.
“A potential revolution is happening in front of our eyes. For decades, researchers and practitioners in human-computer interaction (HCI) have been improving their skills in designing for graphical user interfaces. Now things may take an unexpected turn—toward natural language user interfaces, in which interaction with digital systems happens not through scrolling, swiping, or button clicks, but rather through strings of text in natural language. This is particularly visible in recent developments in chatbots, that is, machine agents serving as natural language user interfaces to data and service providers , typically in the context of messaging applications.”
Asbjørn Følstad and Petter Bae Brandtzæg ~ Interactions XXIV.4 ★
Is a chatbot UX the prototypical application of UX writing?
“All chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A great one makes it enjoyable. A bad bot wastes time, returns nonsense, and may annoy or frustrate users enough to drive them away.”
Jennifer Leigh Brown a.k.a. /jleighbrown | @jennleighbrown ~ UXbooth ★