All posts tagged
chatbot

Artificial Intelligence and Chatbots: Creating Positive Experiences

Added on 23 October 2021 Peter Bogaards

Man machine conversation through the voice.

“In a broad sense, artificial intelligence uses computers and machines to simulate human decision-making and thinking. More modern definitions of AI describe it as the ability of a machine to generalize its knowledge and skills to new environments and to efficiently learn new skills or knowledge. Some current applications of AI include online shopping, facial recognition, speech recognition, and autonomous vehicles. This article will focus on conversational AI and the user interface considerations specifically for designing chatbots. A chatbot is an application of AI that simulates a conversation with a user using natural language processing through either text or voice communication. A digital or virtual assistant is a more complex form of a chatbot that can also complete tasks for the user.”

Dabby Phipps, Jason Telner, and Jon Temple ~ UXPA Magazine ★

Usability testing of spoken conversational systems

Added on 30 August 2017 Peter Bogaards

Good old usability testing for brand new technologies.

“The philosophy behind usability testing for speech-enabled systems is shared with general usability practices, but many usability practitioners have little or no experience testing speech interfaces, and the specific techniques required for collecting valid and reliable data are not widely understood. Spoken language and conversation have a number of properties that should influence the methods used to test speech user interfaces.”

Susan L. Hura a.k.a. /susan-hura | @SpeechUsability ~ Journal of Usability Studies 12.4 ★

Chatbots and the new world of HCI

Added on 3 July 2017 Peter Bogaards

HCI as an academic field is waking up, too.

“A potential revolution is happening in front of our eyes. For decades, researchers and practitioners in human-computer interaction (HCI) have been improving their skills in designing for graphical user interfaces. Now things may take an unexpected turn—toward natural language user interfaces, in which interaction with digital systems happens not through scrolling, swiping, or button clicks, but rather through strings of text in natural language. This is particularly visible in recent developments in chatbots, that is, machine agents serving as natural language user interfaces to data and service providers [1], typically in the context of messaging applications.”

Asbjørn Følstad and Petter Bae Brandtzæg ~ Interactions XXIV.4 ★

Chatbox UX: Crafting a valuable conversation

Added on 26 June 2017 Peter Bogaards

Is a chatbot UX the prototypical application of UX writing?

“All chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A great one makes it enjoyable. A bad bot wastes time, returns nonsense, and may annoy or frustrate users enough to drive them away.”

Jennifer Leigh Brown a.k.a. /jleighbrown | @jennleighbrown ~ UXbooth ★