Responsive web design: A project-management perspective

Added on 4 May 2012 Peter Bogaards
The silver bullet is not as silver as you think it is.

“Reading blogs out there, you will notice that every attempt to fix a responsive design process is still very experimental: there are as many offered ways as there are blog articles about it! Progress is being made, but nothing is really set in stone at the moment. Knowing that, the most important thing right now is to make sure you ask the right questions at the start of each project, make the right choices, and jump into experimentation yourself with a maximum amount of pragmatism. If you find a good idea to make all of these challenges smoother, please write about it and share your discoveries on the web!”

(Rudy Rigot ~ Dev.Opera) ~ courtesy of luctiemessen

A(nother) call to action regarding healthcare

Added on 4 May 2012 Peter Bogaards
Again a broken 20th century institution to refocus on experience: the PX

“In my view, UX designers can do more. Learn about the problematic healthcare cultural characteristics that dominate and that need to change. Alter how you do design research. Don’t limit yourself to incremental innovation and work that is narrowly focused on UIs. Question the advisability of doing projects that, in essence, only amount to putting lipstick on the very large healthcare pig. Escape your comfort zones in order to have the kind of impact on the world that you desire.”

(Richard Anderson a.k.a. @riander)

Seven Deadly Mobile Myths: Josh Clark Debunks the Desktop Paradigm and More

Added on 4 May 2012 Peter Bogaards
Are we all in a state of (design) confusion?

“It’s a thrilling but overwhelming moment in the history of technology, and most of us are running hard just to keep up. I strongly believe this is a time to be generous… to share ideas, offer critique, and do everything we can to help one another develop the techniques and philosophies necessary to push our digital efforts forward.”

(Anthony Wing Kosner ~ Forbes) courtesy of birgitgeiberger

Customer experience: The natural ally for UX in business

Added on 2 May 2012 Peter Bogaards
One of my rare original blogposts.

Disclosure: I work at Informaat (The Netherlands) ~ “In this post, I would like to talk about what has been on my mind for the last year or two: the relationship between user experience and customer experience and how user experience designers can extend their influence in businesses.”

(Peter Bogaards a.k.a. @BogieZero ~ βiRDS on a W!RE)

Content strategy is not always ux

Added on 2 May 2012 Peter Bogaards
The DTDT thing disguised as an opinion.

“The complex interplay between UX and content strategy allows for many different scenarios, but one thing is clear to us: Most of the time, content strategy efforts should not fall under UX. UX professionals are expert in creating intuitive, clear paths within websites for visitors to consume all your audience-targeted content. Content strategists are expert at creating content that meets audience needs.”

(Linda Leung ~ Tendo Communications)

How to Win the UX War Within Your Organization

Added on 1 May 2012 Peter Bogaards
War might not be the proper analogy.

“When companies don’t care about user experience, it is clearly reflected in the products they create. Although everyone can agree that software should be intuitive, user-friendly, and aesthetically pleasing, many managers aren’t willing to invest the time and resources it takes to build something compelling. A large part of our job as UX advocates, then, is explaining design’s impact on the company as a whole. Determining which battles to win and which battles to lose – even intentionally – can help you win the UX war.”

(Girish Gangadharan a.k.a. @appoosa ~ UX Booth)

True Death of UX? Being Jaded

Added on 25 April 2012 Peter Bogaards
UX moves up the ladder and more into business contexts to make a difference.

“Being a services consultant in the field of user experience insulates you somewhat from the daily grind. But seeing the same problems, products, companies, and types of people can easily wear you down. However, despite the variety in UX work, a certain amount of routine and repetition can cause the exciting rituals of user experience to become habitual. When that happens, you can lose the excitement of the work, and jadedness can set it. It is vital that, as UX professionals, we re-examine not only what we are doing, but how we are doing it. Keeping our activities fresh is not only good for our professional aspirations, but in the end, serves the best interests of our customers.”

(Baruch Sachs a.k.a. @basachs ~ UXmatters)

Content Modelling: A Master Skill

Added on 24 April 2012 Peter Bogaards
Data, information, or content modelling: entities, properties and relations. Stuff and structure.

“A content model is a powerful tool for fostering communication and aligning efforts between UX design, editorial, and technical resources on a project. By clearly defining the assembly model, the content types, and the content attributes, we can help make sure that the envisioned content strategy becomes a reality for the content creators. In my recent projects, I find that content modeling is more and more in demand. It’s a valuable skill for any content strategist, especially those that strive for mastery.”

(Rachel Lovinger a.k.a. @rlovinger ~ A List Apart)

Shift Happens

Added on 24 April 2012 Peter Bogaards
Always been a great admirer of Thomas Kuhn.

“The problems that dominated Kuhn’s life after his great moment of insight arose not because Kuhn wasn’t brilliant enough. Rather, they arose and persist because while we increasingly understand that the old metaphysical paradigm has failed, for several generations now we have not found our new paradigm. Our culture has inappropriately latched on to Kuhn’s message as an exaltation of the rootless disconnection of our ideas from the world because we were ready to hear that knowledge is not apart from our knowing of it. But he and we have not yet come to a new shared understanding about what it means to live truthfully as humans.”

(David Weinberger a.k.a. @dweinberger)

Augmented Paper

Added on 23 April 2012 Peter Bogaards
There’s some real magic in all these apps.

“Design an experience. Make it as beautiful – and as emotionally resonant – as it can possibly be. Then adorn the core experience and content with only as much functionality as is absolutely necessary. Functionality – and software-based thinking in general – is like seasoning. A little is an enhancement; any more destroys the flavour, subsumes the artistry of the chef, and may well be bad for you. These new classes of devices, so immediately personal and portable and tactile, aren’t desktop-era shrines demanding incantation and prostration. They’re empowering extensions to our real, actual lives – and that’s a profound thing. They take what was once prosaic or mundane, and give us just a taste of superpowers. They’re augmentations, and they should be beautiful.”

(Matt Gemmell a.k.a. @mattgemmell)

Critical Dialogue: Interaction, Experience and Cultural Theory

Added on 23 April 2012 Peter Bogaards
Some real gems in this one.

“Over the last decade there has been a significant growth in interest in aspects of people’s experience with technologies under headings such as user experience, aesthetics, affect, fun, reflection, and enjoyment. In more recent years critical theory has begun to make a small but important impact at CHI conferences and other HCI publications. It is arguable that a relationship between critical theory and experience would benefit HCI research and practice as it has benefited other areas of research in the humanities and social sciences. However, in the history of ideas experience and critical theory have not always made good bedfellows, sometimes complementing each other, sometimes resisting each other. This workshop will explore the ways in which HCI might benefit from a constructive dialogue between critical theory and experience in questions of design and evaluation.”

(Workshop on April 10 2010, in association with ACM CHI 2010 in Atlanta, Georgia USA)

Innovating User Value: The Interrelations of Business Model Innovation, (Service) Design Thinking and the Production of Meaning

Added on 17 April 2012 Peter Bogaards
Always great to have academic research on meaning and services.

“(…) the discussion on strategic innovation in the business sphere is cluttered into a variety of discourses in which the latter seldomly plays a major role. Therefore service designers are all too often confronted with a very narrow understanding of designs value contributions to high-level strategy making, neither are they able to explain and relate their own work to the parallel developing discourses in the business realm. The attached thesis tries to bring together some seemingly isolated research streams and provides an overview of their topical similarities and overlaps. It connects the dots by putting its focus on “value creation” (a term that most discourses culminate in) and “design’s” value contributions to strategic innovation.”

(Jan Schmiedgen a.k.a. @brandsystemUXD ~ Service Design Network)

Interactive eBook Apps: The Reinvention of Reading and Interactivity

Added on 17 April 2012 Peter Bogaards
Pinging my CD-ROM memories full of interactive storytelling.

“The invention of the tablet PC has created a new medium for book publishing. Interactive books are everywhere, and have revolutionized the way people consume the printed word. With the recent software available to allow easy creation of interactive books and with the race to bring these products to market, there seems to be a more and more dilution of quality and a loss for the meaning of interactivity. When publishers create new eBook titles or convert a traditional printed book to a digital interactive eBook, they often miss the added value this new medium can provide.”

(Avi Itzkovitch a.k.a. @xgmedia ~ UX Magazine) ~ courtesy of vanderbeeken

User Experience Is The Heart Of Any Company. How Do You Make It Top Priority?

Added on 16 April 2012 Peter Bogaards
Calling it ‘Customer Experience’ might help.

“The closer you are to your customers, the more relevant your product will be and the more likely you make it for people to choose you. It may seem obvious, but the gap between those that do and those that talk is widening, despite the immediate bottom-line benefits. But more than this, companies that put usefulness at the heart of what they do become part of their customers’ lives. Engaging with customers then becomes an ongoing conversation, rather than the stop-start involvement that characterized the 20th century. This makes it much easier for customers to come back, and keep coming back.”

(Mary Ellen Muckerman ~ FastCo)

Design Principles for Complex, Unpredictable, People Oriented Systems

Added on 13 April 2012 Peter Bogaards
A well-thought through post on experience and systems. By IBM, who else.

“But, socio-technical systems are oriented toward people and services. While product excellence and competitive costs are also important to services, they are not enough. The service sector is oriented toward consumption, that is, toward people, who are the consumers of services. Therefore, an overriding design objective for good socio-technical, service oriented systems has to be a positive user experience. Ease of use, intuitive interfaces and good overall customer service must be key objectives for a well designed system.”

(Irving Wladawsky-Berger)