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“If modeling is the act of establishing congruence between the elements and entailment structures of two systems, the object and its model, complexity is simply what belies modeling. Behavior in a simple model (and hence in a simple system) can always be correctly predicted: not so in complex systems.”
“Is service design a field, a discipline or a practice? Probably not. It’s a set of tools, a process and most importantly, it has a point of view. It’s a logical, sequential process that understands the needs of both the users and the business.”
“We, the UX crowd, are the new brand leads. We are the ones who will win battles and wars in customer perception and preference. Advertising leaves an impression, but digital interaction creates an immediate emotional state through functional creations.”
“There are many common beliefs about UX design that are, unfortunately, based on casual and inaccurate observation. However, through systematically planned and conducted user research, we can see that some of these could not be further from the truth. In this series, I’d like to single out a few such design beliefs that meet two conditions: many product development professionals believe them and little user data supports them.”
“(…) there are some differences between testing a prototype and testing a fully functional Web site or application. In this column, I’ll provide some tips that can make your usability studies more successful and help you to avoid problems when testing prototypes.”
(Jim Ross a.k.a. @anotheruxguy ~ UXmatters)
“Who benefits from user-centered design according to standard wisdom? Designers and their employers benefit, because they end up with better products. End users (that amorphous generalised group) benefit, because their software-using lives are more satisfactory. Researchers benefit, because they get papers published about their thoughtful and inclusive design methodologies. What I want to know is whether particular users who contribute to the design process actually get anything out of it? And do they stand to lose anything?”
(Judy Robertson ~ Communication of the ACM)
“Since their introduction in 2010, tablets have taken the mobile industry by storm, with sales expected to reach 120 million in 2012 alone. Whether novelty or need, tablets are clearly a big and growing part of the mobile device landscape that won’t be going away any time soon. Which begs the question: Now that these shiny new gadgets are finding their way into the world, how are people actually using them? In this talk, Rachel Hinman will share findings from her year-long study of tablet usage as well as provide design implications for designing tablet experiences.”
(Rachel Hinman a.k.a. @Hinman ~ The Web and Beyond 2012 ~ Amsterdam)
“Interfaces in sci-fi serve a primarily narrative purpose. They’re there to help tell the story of how a character disables the tractor beam, or hacks into the corporate database, or diagnoses the alien infection. But what would happen if we tried to build these same interfaces for the real world? Some would fare just fine. Most would need a little redesign. A few appear to be just plain stupid or broken. They couldn’t work the way they appear to. That is, until you use the technique of apologetics to discover that in fact far from being stupid, they’re brilliant.”
(Chris Noessel a.k.a. @chrisnoessel ~ The Web and Beyond 2012 ~ Amsterdam)
“Users generally prefer designs that are fast and easy to use, but satisfaction isn’t 100% correlated with objective usability metrics.”
“HCI courses are still not mandatory for CS students. It is still a new discipline.”
“We all want the low-hanging fruit, but let’s be honest – the low-hanging fruit is rotten, bruised, and covered with the grubby fingerprints of all the other spoiled brats pawing at it. There’s a time for easy wins, but easy only gets you so far. Sadly, I see too many SEOs putting days or weeks of effort into crafting the perfect low-value scheme, when that same time could’ve easily gone into content that has real staying power and drives sales. I’m obsessed with ‘Big Content’ lately – resources that go beyond our narrow bins of blog posts, videos, and infographics. I’m going to show you how that obsession is paying off, and why building real content is easier than you think.”
(Peter J. Meyers a.k.a. @dr_pete ~ SEOMoz)
“Understanding an organization and its users and designing the right interaction and visual system take exceptional effort. You also need to communicate that system to teams that have already produced work that doesn’t align with it. This isn’t easy work. In this article, we’ll introduce you to a strategy for fixing the broken experience that starts with surface improvements, goes progressively deeper into structural issues and ends with a big organizational shift.”
(Stefan Klocek a.k.a. @klocekian ~ Smashing Magazine)
“Mobile devices are clearly here to stay, and along with them come a whole host of new constraints (and opportunities) for our designs. Let’s take a look at how we might update our approach.”
(Elaine McVicar a.k.a. @ElaineMcVicar ~ UX Booth)
“Rosenfeld Media is bringing the concept of publisher as platform to life.”
(Joe Wikert a.k.a. @jwikert ~ Tools of Change for Publishing)
“Many designers will, no doubt, object to this analysis. They will point out that UCD simply acknowledges the unique physical capabilities and needs of individual users, or types of user.”
(John Wood ~ Core77)
“Web design is stabilizing; the average homepage is only about 40% different than it was a year before. (Corresponding to 2.5 years between complete redesigns.)”
“Creating a unique customer experience is one of the best ways to achieve sustainable growth, particularly in industries that are stagnating. If a telco, a utility, or an insurance company can create a highly differentiated customer experience that turns dissatisfaction or indifference into delight, it will recruit an army of vocal advocates online and offline, gain market share, and generate revenue growth.”
“In our research of what separates the great designers from good designers, we saw that the great designers spent a lot more time trying to understand the problem. They really dove in deep, focusing on all the aspects of how their design would be used and what the constraints and complications might be. Design is all about tradeoffs. Learning how each tradeoff affects the outcome is core to great design. One of the things we saw from the best designers is their use of prototypes to explore the problem. The prototype is the instrument they used to uncover previously hidden constraints and to see the shifts in the outcome of the design.”
(Jared Spool ~ UIE)
“As the current system of delivering care for patients has proved not to be so effective and sustainable for the future, also because of the demographic change, the health sector is looking for different models of designing and delivering services, also learning at different disciplines to mutuate tools and approach.”
(Paola Pierri a.k.a. @paolapierri ~ MEDlove 2012)
“(…) how service organisations can use design thinking as a tool for imagining these experiences and giving them a desirable form.”