“If you write usability reports, how much do you understand about whom you are designing usability reports for? Have you ever applied user centered design principles to usability reports themselves? Why or why not? My guess is that you haven’t, and if you did, the results would surprise you. What you’re providing is probably not quite what your team (aka your second set of users) needs from you. What they are looking for is probably at odds with what you want them to look for, and the usability report becomes some kind of philosophical battleground. Generally, the authors of the reports lose.” (Scott Berkun) – courtesy of columntwo

“Site visitors are more likely to finish Web tasks successfully, but site searches are still troublesome, according to a recent survey.” (Dennis O’Reilly – PC World) – courtesy of lawrence lee

“Textual links should be colored and underlined to achieve the best perceived affordance of clickability, though there are a few exceptions to these guidelines.” (Jakob Nielsen – Alertbox)

“I’ve been doing usability testing for almost 20 years. Although I haven’t been exposed to that many other facilitators, the ones I had seen facilitated very much like I did, which also seemed to be very much ‘by the book’. Here, was someone with a very different approach.” (Clifford Anderson – STC Usability SIG Newsletter)