Making Knowledge Management Work on your Intranet

Added on 22 June 2004 Peter Bogaards
“In the information economy, the longevity of an organization is based as much on the sophistication of its knowledge management practices as it is on traditional differentiators such as the strength of its products, the talent of its employees, and its marketplace reputation and partner relationships. Simply speaking, as actionable and insightful information becomes the currency of an organization, there are few other ways to tap into any latent potential lost in the office corridors.” (Shiv Singh – Boxes and Arrows)

An Introduction to Information Architecture

Added on 21 June 2004 Peter Bogaards
“Information architecture (or IA) is the science — some would insist art — of defining the structure, organization, navigation, labeling and indexing of a Website. It is the role of the information architect to decide how a site should be structured, what kind of content it should host, and how to accommodate future growth. In short, information architecture defines the backbone of a Website.” (Subha Subramanian – sitepoint) – courtesy of xblog

Managing Content with Automatic Document Classification

Added on 20 June 2004 Peter Bogaards
“News articles and Web directories represent some of the most popular and commonly accessed content on the Web. Information designers normally define categories that model these knowledge domains (i.e. news topics or Web categories) and domain experts assign documents to these categories. The paper describes how machine learning and automatic document classification techniques can be used for managing large numbers of news articles, or Web page descriptions, lightening the load on domain experts.” (Rafael A. Calvo et al. – Journal of Digital Information Vol 5.2)

Toward a Critical Practice in Design

Added on 17 June 2004 Peter Bogaards
“A critical practice challenges prevailing values through works based in some other set of values. This is a form of conscientiousness. In a world where technique has too often become an end in itself, a culturally critical attitude has become essential to meaningful design. How to seek and identify a problem is as important as how to solve a problem.” (Usability News)

What is Cognitive Ergonomics?

Added on 14 June 2004 Peter Bogaards
“Cognitive ergonomics is especially important in the design of complex, high-tech, or automated systems. A poorly designed cellular phone user-interface may not cause an accident, but it may well cause great frustration on the part of the consumer and result in a marketplace driven business failure. A poor interface design on industrial automated equipment, though, may result in decreased production and quality, or even a life threatening accident.” (Ergonomics Today) – courtesy of lucdesk

The SIGCHI Bulletin Web Site is here

Added on 13 June 2004 Peter Bogaards
“Welcome to an exciting new development in our organization: an interactive Bulletin Web Site. You not only can read about the latest developments at SIGCHI you can participate in those developments via discussions, letters to the editor, and your own articles. Likewise, articles can be read on line, printed out or sent via e-mail.” (ACM SIGCHI)

Apples and Oranges

Added on 10 June 2004 Peter Bogaards
“Designers and user researchers need to communicate effectively, with mutual appreciation, in order to achieve an optimal outcome. In my opinion, as expressed earlier, user researchers need to have an understanding of fundamental design principles such as typography, emphasis, style, layout, composition, color, perspective, space, placement and size.” (Didier P. Hilhorst – Digital Web Magazine)

The mentality Of Homo interneticus: Some Ongian postulates

Added on 9 June 2004 Peter Bogaards
“Because typical experiences will differ, the mentality of the typical Internet user, or Homo interneticus, is likely to be significantly different from that of the typical reader of printed works or of writing or of the typical member of purely oral cultures. These differences include deep assumptions about time and space, authority, property, gender, causality and community.” (Michael H. Goldhaber – First Monday 9.6)

7 Things to Know about Building a User Experience Team

Added on 8 June 2004 Peter Bogaards
“1 – Make sure each team member clearly understands the underlying business case for the user experience, and the measures of success. 2 – Executives and managers should set the standard for “customer-centric” behavior. 3 – Hire only team members who are driven to develop the best customer experience – for the customer. 4 – Make ongoing conversation about user experience a part of the company culture. 5 – Be fluent in the analysis of customer experience data. 6 – Understand the impact of integration – or lack thereof – on the user experience. 7 – Encourage team members to continually learn about new techniques, practices and technologies to enhance their skills in developing better customer experiences.” (Karen Donoghue in Built for Use) – courtesy of elegant hack

Adam Greenfield: The InfoDesign profile

Added on 7 June 2004 Peter Bogaards
“Adam Greenfield is an internationally recognized information architect and user experience consultant. His practice is focused on making complex artifacts easy to understand and use, without sacrificing thoroughness or depth. Adam was the lead information architect for the Tokyo office of well-known web consultancy Razorfish; (…) He now works as a Happy Cog principal with Jeffrey Zeldman. His award-winning personal site can be found at www.v-2.org.” (InfoDesign: Understanding by Design)