Great to see InfoDesign entering the territory of Service Design. We had to wait a while, but there it is.
“The use of wayfinding systems does not focus on aesthetics, but on the best ways of communicating key flows, barriers, and necessary improvements to stakeholders and clients, as well as to show opportunities to streamline experiences. Using the common framework of boxes and arrows just does’t do justice to the value that you can obtain from journey maps.”
(Shean Malik ~ UXmatters)