Interface Matters: Postphenomenological Perspectives on Service Design

To simplify the matter is great; to make it simplistic not. A PhD thesis.

“One of the fundamental questions facing the emerging discipline of service design concerns the definition of its object. In this thesis, I posit that the practice of service design, as a recent development within the tradition of industrial design, may be approached primarily as the design of interfaces between service providers and clients.”

(Fernando Secomandi ~ TU Delft)

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