Do you make these 4 mistakes when carrying out a usability review?

Following review recipes (a.k.a. tips, do’s and dont’s) means you’re following algorithms; if you follow anything, let it be heuristics.

“When properly carried out, usability reviews are a very efficient way of finding the usability bloopers in an interface. But there are four common mistakes made by novice reviewers: failing to take the user’s perspective; using only a single reviewer, rather than collating the results from a team; using a generic set of usability principles rather than technology-specific guidelines; and lacking the experience to judge which problems are important.”

(David Travis a.k.a. @userfocus)

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