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“(…) we’ll discuss how research planning can reduce costs and decrease the time it takes to perform user research. One of the biggest challenges in performing user research is determining which research approaches to apply and when to apply them. The research methods you choose are dependent upon a variety of factors, including budget, schedule, development phase, business goals, and research questions.”
(Demetrius Madrigal and Bryan McClain ~ UXmatters)
“User Research allows us to create hypothesis that are aimed at improving the website’s user-friendliness, but more common, conversion. Usability testing allows us to test those hypotheses.”
(Matthew Niederberger a.k.a. @MatthewNL ~ Actual Insights)
“(…) craftsmanship comes through intimate understanding of medium and material. The medium of painting is fairly obvious, as is the material of clay. But both the medium and materiality of service design, interaction design, and public policy are vague, abstract, and seemingly invisible. They are, however, not without definition. (…) one of the most fundamental failings of design thinking education is the lack of craftsmanship.”
“Jay zeroes in on the design process at companies that do design well. The companies come in different shapes and sizes. The point is that design is something at which any company can succeed. Jay will talk about how companies that embrace the idea that design is about creating a great experience are the ones that will flourish in the 21st Century.”
(Jay Greene ~ HIVE 2011)
“Genevieve Bell, director of interaction and experience research at Intel Corporation, says when she approaches technology she is “less interested in thinking about the piece of technology itself and more interested in the kind of work that technology is trying to do and the larger context in which it finds itself.” In the following interview, Bell discusses her experience as a ‘Thinker in Residence’ and how anthropology concepts can be used to make tech more consumer centric.”
(Jenn Webb a.k.a. @jennwebb ~ O’Reilly Radar)
“Experience design, especially interface design, is perhaps one of the most fertile fields for the idea of scientific design. (…) In this article, we discuss three examples of solid scientific knowledge that are often applied to interface design. In our view, the translation of scientific findings into design practices is not always as straight-forward as we wish it would be. The concept of scientific knowledge refers to convictions about the world that have been reached through controlled processes of inquiry and investigation and that, in principle, are not influenced by arbitrary conventions, personal preferences, or individual interests. Scientific knowledge is derived from systematic observation that gradually leads to an understanding of reality that must be valid for everyone.”
(Gabriela Trindade Perry and Suely Fragoso ~ UX Magazine)
“People often say they love a product. What do they really mean when they say this, and is this a phenomenon that is relevant to the field of design? Findings from a preliminary study in this thesis indicated that people describe their love as a rewarding, long-term, and dynamic experience that arises from a meaningful relationship built with products they own and use. Inspired by existing approaches to the experience of love from social psychology, research tools are developed for the closer study of person-product love. Using those tools the research in this thesis investigates how person-product interactions are linked to the experience of love and how these influence love over time. The findings reveal how the experience of love arises from person-product relationships, how love relationships develop over time, and which factors can provoke change in the love experience and love relationships over time. These findings present opportunities for design researchers and designers to foster rewarding experiences and long-lasting person-product relationships. Person-product love relationships can bring emotional rewards that benefit people’s wellbeing and stimulate sustained efforts to keep loved products for longer.”
(Beatriz Russo ~ Technical University Delft)
“It was never my childhood dream to become a usability professional. In kindergarten, I didn’t observe the other kids playing with their toys and think of ways to improve them. I didn’t yearn to perform heuristic evaluations, usability tests, and contextual inquiries. Don Norman wasn’t my Mister Rogers and Jakob Nielsen wasn’t my Captain Kangaroo.”
(Jim Ross a.k.a. @anotheruxguy ~ UXmatters)
“Much of design is informed by research of some sort; research, on the other hand, is almost never informed by design. Over the past several months, my students and I have built a curriculum centered around the idea that research and design are two sides of the same coin. We took it for granted that research can inform design; what took us by surprise was the great extent to which design can, in turn, enhance research.”
(Kevin Walker ~ Design Observer)
“Users often leave Web pages in 10-20 seconds, but pages with a clear value proposition can hold people’s attention for much longer because visit – durations follow a negative Weibull distribution.”
“When properly carried out, usability reviews are a very efficient way of finding the usability bloopers in an interface. But there are four common mistakes made by novice reviewers: failing to take the user’s perspective; using only a single reviewer, rather than collating the results from a team; using a generic set of usability principles rather than technology-specific guidelines; and lacking the experience to judge which problems are important.”
(David Travis a.k.a. @userfocus)
(Mike Hughes ~ UXmatters)
(Yujong Hwang ~ Information Research, 16(2)
(Jon Freach ~ The Atlantic)
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