All posts from
November 2019

User experience as legitimacy trap

Added on 13 November 2019 Peter Bogaards

Designers are responsible, always and everywhere.

“​For many years, telling someone in everyday settings that you worked on user interface design or human-computer interaction would produce puzzled looks and require a good deal more explanation. With the rise of design and interaction associated with the proliferation of interactive devices, these terms became much more familiar to people outside the discipline. Lately, though, there has been a second shift. Lately, if you tell someone that you work on interactive systems, or that you find new ways to make interaction effective and enjoyable, it is likely to evoke a skeptical or mistrustful response. In light of a series of scandals – over user data management, over online profiling, over online tracking, over targeted manipulation, over digital addiction, and more – user experience professionals and researchers have found themselves facing new questions about our work and its consequences.”

Paul Dourish a.k.a. /pauldourish ~ ACM Interactions XXVI.6 ★

Patient perspectives: Four pillars of professionalism

Added on 7 November 2019 Peter Bogaards

Professionalism as core value of the Health sector.

“​Professionalism is a core component of healthcare practice and education; however, there is often not a consistent description of professionalism, and current definitions lack a key perspective: that of the patient. This study aimed to deepen understandings of patients’ perspectives on how professionalism should be enacted by healthcare providers. Using a phenomenological approach informed by constructivist theory, the study team conducted semi-structured interviews and focus groups with 21 patients to ascertain their views on professionalism. Data analysis was conducted using a constant comparative approach wherein initial analysis informed subsequent data collection. Participant themes fell into four pillars of professionalism: taking a collaborative human-first approach; communicating with heart and mind; behaving with integrity; and practicing competently. This study highlights patient perspectives on professionalism and examines consistencies and differences between those perspectives and those of healthcare providers, which are extensively described in the literature. While published literature highlights competence and communication as main aspects of professionalism which our participants also focused on, participants in this study emphasized integrating patients into care teams, employing empathy, and demonstrating integrity.”

Laura Yvonne Bulk et al. ~ Patient Experience Journal 6.3 ★

Design thinking isn’t user experience

Added on 5 November 2019 Peter Bogaards

Bounderies of labels can be fuzzy if you don’t know what you’re talking about.

“​Design thinking is everywhere, but definitions and interpretations vary. Is it a paradigm allowing you to “think like a designer?” A platform for creating innovation? A mindset you must shift into to design products? A process focused on bringing sketched ideas to life? Many believe it is the process that customer experience (CX) and user experience (UX) practitioners use to do their work, and by harnessing their approach, anybody can do CX or UX work. If nothing else, it’s a cottage industry offering endless training, workshops and certifications.”

Debbie Levitt a.k.a. /debbielevitt | @PtypeUX ★

The eight pillars of user research

Added on 1 November 2019 Peter Bogaards

Noticing a lot of overlaps and omissions regarding all things user, field and design research.

“​These eight pillars are the broad areas of User Research. Underneath these pillars sit groups of things that User Researchers or ‘people who do research’ (PWDR) are concerned with. Many of these things are challenges to operationalising research.”

Emma Boulton a.k.a. /emmalouiseboulton | @emmaboulton ★