All posts from
November 2009

Information Architecture for Ubiquitous Ecologies PDF Logo
“In the paper, we describe how cross-mediality and bridge-experiences are playing a major role in redefining the goals and scope of information architecture as a strategic practice and discipline for the successful design of user experiences, and propose a seven point manifesto for a holistic approach to the design of digital – physical human information interactions as ubiquitous ecologies.” (Andrea Resini and Luca Rosati – Proceedings of the International Conference on Management of Emergent Digital EcoSystems 2009)

Social and Experience Design: Inspired Ideas, Practical Outcomes (IDEA 2009 Day 1)

“IDEA2009 had the world’s foremost thinkers and practitioners converge on Toronto’s MaRS Convention Center to share the big ideas that inspire, along with practical solutions for the ways people’s lives and systems are converging to affect society. Listen and learn from experts in a variety of fields as we all continue the exploration of Social Experience Design.” (Jeff Parks – Boxes and Arrows) – courtesy of jjursa

Customer journey mapping

“Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service or set of services, taking into account not only what happens to them, but also their responses to their experiences. Used well, it can reveal opportunities for improvement and innovation in that experience, acting as a strategic tool to ensure every interaction with the customer is as positive as it can be.” (Cabinet Office)

What online journalists can learn from information scientists

“I recently took part in a fascinating ‘unconference‘ in Seattle aimed at information professionals of various stripes — librarians, information architects, interaction designers and the like. It’s called InfoCamp, and it seems like a natural venue for online journalists too — though there were few in attendance. The sessions covered such familiar topics as information visualization and user-created content, but from a broader perspective than we journalists usually look. This got me thinking: Why should there such a gap between the information gatherers (us) and the information organizers (them)?” (Eric UlkenDe Nieuwe

The Information Architecture of Behavior Change Websites

“The extraordinary growth in Internet use offers researchers important new opportunities to identify and test new ways to deliver effective behavior change programs. The information architecture – the structure of website information – is an important but often overlooked factor to consider when adapting behavioral strategies developed in office-based settings for Web delivery. Using examples and relevant perspectives from multiple disciplines, we describe a continuum of website IA designs ranging from a matrix design to the tunnel design.” (Brian G Danaher H. Garth McKay, and John R Seeley) – courtesy of a’path

The Age of the Informavore

“We are apparently now in a situation where modern technology is changing the way people behave, people talk, people react, people think, and people remember. And you encounter this not only in a theoretical way, but when you meet people, when suddenly people start forgetting things, when suddenly people depend on their gadgets, and other stuff, to remember certain things. This is the beginning, its just an experience. But if you think about it and you think about your own behavior, you suddenly realize that something fundamental is going on.” (Edge)

Communities of Practice: Optimizing Internal Knowledge Sharing

“An intranet has the potential to unify a corporate culture, emphasize core company values, and develop a sense of community among employees, in addition to its basic function of providing access to documents and procedural information. Unfortunately, some intranets have simply grown organically, as collections of disjointed Web sites for different departments or document repositories for particular workgroups.” (Michael HawleyUXmatters)