“Whatever type of work we’re doing, and whatever terms we use to describe it, when it comes to our hoped-for outcomes, aren’t we all trying to get beyond experience, interaction, and design? Aren’t we trying to create artifacts that ultimately engage? Isn’t that the secret sauce?” – (Louis Rosenfeld – bloug)

“(..) our experts discuss how to write effective usability requirements and metrics for the redesign of a legacy public sector system.” – (Janet M. Six – UXmatters)

“The brutal fact is—we’re in a difficult economy. Every day, we hear about another company that’s laying off employees. Just yesterday, an article on Yahoo! News reported “Mass layoffs involving 50 or more workers increased sharply last year, and large cuts appear to be accelerating in 2009 at a furious pace. In fact, there were layoffs at Yahoo! itself in December. Letting people go is traumatic for everyone involved. It’s traumatic for the employees who are laid off, whose relationships to their livelihoods—not to mention their friends and colleagues—are abruptly severed. It’s painful to the remaining employees, whose friends and colleagues were so abruptly removed. Sometimes companies must make deep budget cuts to succeed, but it’s painful, and those of us who have been through layoffs before agree that it seems to get harder every time we do it.” – (Jim Nieters – UXmatters)

“While there are indeed some UX professionals who—by either personal inclination or circumstance—resemble the specialists and generalists Jared describes, in my opinion, the ideal employee to hire for your UX team is neither a specialist nor a generalist.” – (Pabini Gabriel-Petit – UXmatters)

“(…) customer experience is an organizational mindset. It’s not something a business buys, it’s something a business becomes. Customer experience refers to the totality of experience a customer has with a business, across all channels and touchpoints.” – Thnx for being one of your favs. (Peter Merholz – Harvard Business)