Understanding the Kano Model: A Tool for Sophisticated Designers

“This model predicted the reaction of users as the key elements of Flickr’s personalized homepage propagated to other web sites. It predicted why users were initially delighted and why the delight faded over time. We find the Kano Model to be an indispensable tool for designers. Let’s take the model apart, so we can understand why it’s so useful.” (Jared Spool ~ User Interface Engineering)

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