The World of Services User Experience

We call this an ego-document in the positive sense of the word.

“Practicing user experience as part of a larger services organization is hardly ever just about designing the user experience of a particular product. Any UX professional in a services role taps deeply into the human-relationship side of the discipline of user experience. The world of services user experience is challenging, fast paced, and, in some ways, different from a lot of other UX roles. I will be sharing this world with you in future columns.”

(Baruch Sachs a.k.a. @basachs ~ UXmatters)

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