The iPhone is Not Easy to Use: A New Direction for User Experience Design

“I live and breathe user experience design, and yet it took me two years to get myself the device referenced by almost every single presentation about user experience since 2007… Apple’s iPhone. My reasons were very specific and perhaps boring, but what is interesting is the perspective this wait has afforded me. Since it was released, the iPhone has grabbed an astonishing share of mobile Web traffic, been regarded as a ‘game-changer’ in both the design and business worlds, and has even been referred to as the ‘Jesus Phone’. Now that I’ve owned one for two weeks I’ve developed a different perspective. The iPhone is surprisingly difficult to use, but it sure is fun! And that is why it’s a game-changer.” (Fred Beecher – Johnny Holland Magazine)

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