The importance of documentation: Discover what’s missing in today’s documentation efforts, and why it’s gone

“As documentation decreases in quality, users stop turning to it. As users stop turning to it, companies stop trying to maintain it – why bother, if the users won’t read it? This line of reasoning is dooming the future of documentation to failure. Documentation is important and needs to be taken seriously.” (Peter SeebachIBM developerWorks) – courtesy of lawrence lee

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