“Usability culture has unquestionably made the Web a much more usable place. Given the way the Web generally worked just five years ago, the role of usability and related disciplines to the evolution of the Web was vital. But usability culture has steered the Web development ship long enough. It’s time for a new approach. To understand the urgent nature of making that shift, we need to understand how we got where we are today.” (Dirk Knemeyer – Digital Web Magazine)