The biggest problem facing UX design

Must be multiple problems.

“As with many trends that have seen a rapid rise, there is a strong likelihood that there may be an equally strong decline in UX design. It is fear of this risk that is prompting many UX designers to call for their fellows to prove their value. It stands to reason that, if designers can prove their worth and, thus, convince their employers that design is providing a strong return on investment (ROI) to them, they’ll have no choice but to keep championing designers. Now, if that were easy, nobody would have a worry, but it’s not. How can design – something that companies have traditionally assessed according to the taste of a few important people – prove to a company that it’s providing real, measurable value? How can UX designers show that they are actually valuable, strategic assets who can impact all areas of a business?”

Ben Newton a.k.a. /bencnewton | @ben_c_newton UXmatters

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