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Instruments of inquiry: Understanding the nature and role of tools in design

Tools make the design.

“To move from your research findings to product changes, you should set yourself two main goals. First, to effectively communicate your findings to help your audience process them and focus on next steps. Secondly, to follow through by proactively working with stakeholders to decide which issues will be addressed and by whom, injecting yourself into the design process whenever possible. This follow-through is critical to your success. Let’s look at an end-to-end process for embracing these two main goals.”

Peter Dalsgaard a.k.a. /peter-dalsgaard | @peterdalsgaard ~ International Journal of Design 11.1

When and how to create Customer Journey Maps

As said before. Customer journey maps, the personas of the 2010’s.

“Journey maps combine two powerful instruments – storytelling and visualization – in order to help teams understand and address customer needs. While maps take a wide variety of forms depending on context and business goals, certain elements are generally included, and there are underlying guidelines to follow that help them be the most successful.”

Kate Williamson a.k.a. @kateawilliamson ~ Nielsen Norman Group

Sketch in Enterprise UX

As a matter of exception, a tool item in an interesting context.

“There is an old adage that says ‘Use the right tool for the job’. However, with technology and User Experience Design, knowing which tools to use can be a bit nuanced. Often there are many tools for the job, all of which have their strengths and weakness. I’ve been thinking about a recently popular tool, Sketch, and where it fits into our practice of Enterprise UX Design.”

(Jaron Frasier a.k.a. @frason ~ Designmap) courtesy of @BaardAard

Tools for mobile UX design

Tools that shape us, mobile us.

“There are several ways to approach the design of interactive systems and an ever larger number of specialized products to help UX professionals do their work. But I think there is a bit of a gap between some well-discussed practices that many of these new tools support and the way many UX professionals actually do their work.”

(Steven Hoober ~ UXmatters)

UCD Toolbox: Find, learn and apply methods for user-centered design

A great initiative. Now, keep it up-and-running. And fresh!

“We believe that creating objects that people love requires the right tools and methods. In fact, using the wrong method can lead to bad design decisions. But with over 200 methods and tools available, which ones could you use in your situation? That’s why we give you access to a large chunk of the worlds’ created methods, tools, techniques and resources for User Centered Design. We are making all of them searchable and executable. You can even publish your own method.”

(About UCD Toolbox)