Keep remembering, the map is not the territory.
“An experience map is a large visual of the path a consumer takes — from beginning to end — with your product. The goal of this map is to get everyone on your team on the same page about the customer journey — so it is to be shared. In addition, the map must be an easy-to-understand, self-contained unit.”
(Demian Farnworth a.k.a. @demianfarnworth ~ copyblogger) ~ courtesy of @thomasmarzano