“While technical publishers strive to adapt to new online media and formats, online efforts at self-education by computer users are becoming a form of true grassroots documentation. This talk discusses the strengths and weaknesses of each side — traditional books and user self-education — and suggests how they may converge. It offers suggestions for improving the educational effects of mailing lists, computing project web sites, and other community documentation.” (Andy Oram – O’Reilly Open Source)