Researching user experience: A knowledge ecology model

Tacit knowledge on the cognitive principles of instructional design gets revitalized in my brain.

“If information is only secondary to knowledge in terms of usefulness to achieve a particular goal or purpose, this finding suggests that the UX field could advance by looking beyond interacting with information and towards a more holistic, ecological view that encompasses both information and knowledge user experiences. A key question here could be: How do we create a user experience that facilitates tapping into the different forms of knowledge found within people’s heads? Thinking about people as users of knowledge rather than just users of information opens up a whole new terrain of potential design, thus moving from information user experience to knowledge user experience.”

(Faye Miller ~ Boxes and Arrows)

Comments are closed.