Remote Contextual Inquiry: A Technique to Improve Enterprise Software

“Remote Contextual Inquiry gives us an opportunity to view our end users’ desktops to observe how they are using their current products in a cost and time-efficient manner. It is a marriage between the remote usability lab test and contextual inquiry, allowing us to transcend geographical boundaries without actually having to travel to distant locations. We gain contextual insights such as personalized settings, hidden fields, and added functionality that are typically not obtained during a usability test. It is truly a flexible method that provides a wealth of knowledge about the use of customized enterprise software” (Jeff English and Lynn Rampoldi-HniloBoxes and Arrows)

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