Procedures: The Sacred Cow Blocking the Road

“If this column’s title sounds familiar to you, the bad news is you’re getting old, but the good news is your memory hasn’t gone yet. It was the title of a presentation I gave at the STC conference in Anaheim ten years ago. However, many of the points I made in that talk are still relevant to user assistance today, so I would like to update some of them and offer some new thoughts as well.” (Mike HughesUXmatters)

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