Customers.com Quality of Experience Benchmark
“What Kind of Total Customer Experience Does Your E-Business Deliver?” (Susan E. Aldrich et al. – Patricia Seybold Group)
IA: The State of the Profession
“(…) it has become clearer to people that just calling yourself an IA or UE analyst is no longer a passport to employment” (Andrew Dillon – ASIST Bulletin 27.6)
Exoinformation & Interface Design
“Exoinformation is the informational byproduct of an individual’s information-seeking activities” (Benjamin Brunk – ASIST Bulletin 27.6)
Beyond Usability Testing
“(…) traditional testing does not necessarily give a complete picture at how effective a site or application is in terms of meeting business goals.” – (Tom Farrell – Frontend Usability InfoCentre)
IBM Patterns for E-Business
“(…) a group of reusable assets that can help speed the process of developing applications” (IBM)
Information Graphics – The Isotype Institute
“(…) the sort of images that the young Otto Neurath collected” (The Visual Telling of Stories Archive)
International Journal of Design Sciences and Technology
“(…) a multidisciplinary forum dealing with all facets and fields of design” (Ed. R. Beheshti)
Paradox of the Active User
“Non-technical computer users don’t read manuals and stick with known procedures, no matter how inefficient” (John M. Carroll & Mary Beth Rosson – Winterspeak)
Information Design, A Graphic Designer’s Salvation
“(…) information design is often difficult for us to explain even to ourselves” (Roger Whitehouse – Communication Arts)
Broken Links and Poor Information Architecture Design
“A broken link is a sign of an unprofessional website.” (Gerry McGovern)
Third Workshop on Adaptive Hypertext and Hypermedia
Pre-Workshop Proceedings (Paul De Bra – Dept. of CS- Eindhoven University of Technology)
Web Quality of Experience Workgroup
“(…) to set the standard in excellence for the online customer experience by delivering best-practice, high-value Internet solutions” (About Web QoE Workgroup)
Will Burtin Case Study
“Only that which is understandable can the designer express clearly in his or her work. Clarity of purpose makes him or her determine the media.” (DesignArchiveOnline – 20th Century Information Design)
Hey, Hey, IA
“(…) a resource-hub for Information Architects” (The Hey Hey IA – NYC)
What is Information Architecture?
“Information Architecture is the organization, labeling and structuring of data for content based applications such as Internet websites.” (Klariti)
Interaction Spaces for 21st Century Computing
“(…) a conceptual framework for the development of a new an architecture that is oriented towards integrated interaction spaces” (Terry Winograd)
User-Centered Design for VoiceXML Applications
“(…) a number of issues that cause users to exit VoiceXML applications” (Mike Farley – VoiceXML Review)
Web Design and Information Architecture
“(…) some preliminary information architecture principles for accessible Web design” (Stella O’Brien and Dr. Simon Polovina)
Knowledge Mapping for the Complex Social Messes
“A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation” (Robert E. Horn)
Bringing Design to Software
“(…) how to improve the practice of software design, by applying lessons from other areas of design to the creation of software” (Terry Winograd et al. 1996)