“Personalization hasn’t worked because most people don’t have a compelling reason to personalize. It hasn’t worked because the cost of doing it well usually significantly outweighs the benefits it delivers. It hasn’t worked because managers have seen it as some Holy Grail of content management.” (Gerry McGovern)

A Call for Papers: “A crucial aspect of most (if not all) Web systems is the way in which information is utilised and managed. Recent work on areas as diverse as topic maps, information architectures, adaptation of UML, agile development methods such as extreme programming, and modelling for the semantic Web, have all contributed to an emerging understanding of how to design the information structures that underpin the Web (and of course much of this work has in turn been informed by research in areas like hypertext and HCI).” (Journal of Digital Information) – courtesy of louis rosenfeld

“How the tools of design research can involve designers more directly with objects, products and services they design; from human-centered research methods to formal experimentation, process models, and application to real world design problems.” (Brenda Laurel ed.) – courtesy of chad thornton