HCI 09: Interaction gets all Emotional

Added on 15 September 2009 Peter Bogaards
“The ubiquity of computing means it’s now present in all aspects of our lives, and – perhaps not unexpectedly – that increasingly means our emotional lives. Emotions drive a huge proportion of what we do and likewise, our interactions with technology impact on our emotions. Emotion as a ‘property’ to take into account during design and usability evaluation featured in many papers – hinting at a whole new field of emotional design to come.” (Usability News)

Participatory Design

Added on 14 September 2009 Peter Bogaards
“As I’ve read more about the history of PD it seems to be focused almost exclusively on the development of digital computing systems. I suppose that shouldn’t be surprising given the time period; in some ways it seems more akin to HCI than service design. But while the techniques don’t always seem to be a match for the problems service designers encounter many of the principles still seem to resonate.” (Design for Service)

The Amsterdam Centre for Service Innovation opens it’s doors

Added on 13 September 2009 Peter Bogaards
“The opening attracted a crowd that you would expect just by reading the description. The ratio suits vs. jeans was about 25:1. I think service designer need to be in these kind of surroundings. Like Larry said, they need to step forward to the playing-field. Being at these events also keeps you connected with the rest of the world (the non-designers). We truly need those guys who eat the business side of services for breakfast!” (31Volts)

The Philosophy of Service Design

Added on 13 September 2009 Peter Bogaards
“If we perceive any inconsistency in how a service appears, or if we perceive an inconsistency between the touchpoints of a service and the service itself, we render the service design inauthentic and we lose faith in it. This impacts on our ability as users to engage with the service and therefore impacts on the value it generates both for it’s designers and/or for the bottom line of company who provide it.” (Freg’s Blog)

Content Strategy for the Web Professional

Added on 9 September 2009 Peter Bogaards
“You’re a web professional: a designer, developer, information architect, or strategist. Your team has the web design disciplines covered: research, strategy, user experience design, standards-based development, and project management. But something’s going wrong with your projects; the user experience just isn’t meeting your expectations. You’re reasonably sure you know why: there’s a problem with the content.” (Jonathan Kahn – lucid plot)

STC Content Strategy SIG

Added on 9 September 2009 Peter Bogaards
“This site is the home of the Content Strategy SIG (Special Interest Group) of the Society for Technical Communication. (…) Content strategy is an emerging field of practice dealing with the planning aspects of managing content throughout its lifecycle. Strategy includes alignment to business goals, analysis, and modeling, and influences the development, production, presentation, evaluation, measurement, and sunsetting of content, including governance.” (About Content Strategy SIG)

A few words with Ezio Mancini

Added on 8 September 2009 Peter Bogaards
“Professor of Industrial Design at Politecnico di Milano, Director of the Research Unit Design and Innovation for Sustainability and coordinates the Masters in Strategic Design and Doctorate in Industrial Design programmes. He works on strategic design and design for sustainability, with a focus on scenario building and solution development. He has written several books on product-service systems and sustainability.” (Philips New Value Sept. 2009)

User Experience Designer vs. Creative Director

Added on 8 September 2009 Peter Bogaards
“Professionals within our industry are completely awash with opportunities by which they can tweak and cajole better user experiences from their projects. The difficult part is maintaining quality across all of these channels. Because of how multifaceted User Experience is, a user experience designer begins to take on a more directorial position within a project/company, which I see as analogous to that of a creative director.” (UX Booth)

Service Design: A robust way to build brands

Added on 3 September 2009 Peter Bogaards
“It appears that brand builders have a powerful new process to help them build strong brand relationships. The design methodology called service design gives every indication of being a robust methodology for delivering high levels of brand value. In fact, as a method of value delivery it may be more effective than traditional brand practices based on communications and persuasion.” (Brian Phipps – Brands Create Customers)

50 Most Usable RIAs

Added on 3 September 2009 Peter Bogaards
“Bill Scott and I have reviewed hundreds of RIAs while compiling examples for our book Designing Web Interfaces: Principles and Patterns for Rich Interactions, and subsequent talks and articles. We recently realized that we had amassed quite a list of applications. Thinking other designers and developers might be interested in these resources, we applied two simple criteria to identify the top fifty.” (Theresa Neil – InsideRIA)

The Art and Science of Experience Design

Added on 1 September 2009 Peter Bogaards
“Businesses that historically have approached things in a purely scientific manner are now trying to engage their users at a more fundamental level. Through great experiences. And great experiences, the way in which these stories unfold, have this innate ability to change or enhance the way in which people view and interact with their world. We’re not advocating that we throw our concerns about platforms and technology considerations out the window but rather how best to combine them with thoughtful, engaging design principles. The Art and Science behind great experiences balancing one another in harmony, embodied within the end product.” (Christian Saylor – InsideRIA)

The Ambivalence of Engaging Technology: Artifacts as Products and Processes

Added on 1 September 2009 Peter Bogaards
“In this paper, I will discuss several cases in order to explore how technological artifacts engage and are engaged in larger sociotechnical arrangements. I will show how they inscribe a certain relationship between users and designers and a certain level of engagement.” (Cristiano Storni – Nordic Design Research Conference 2009 Engaging Artifacts)