Is Technology Becoming More Usable – or Less – and With What Consequences?

Added on 5 March 2010 Peter Bogaards
“Back quite a while ago, when there was a Sun Microsystems, the company banned the use of PowerPoint, because its employees were spending two minutes on the content of their presentations and 16 hours on using PowerPoint’s features to make their slides look pretty. (I probably exaggerate, but you get the point.) Is the technology really making us more productive, or is it simply providing a pleasant (in some cases) user experience at the expense of real productivity?” (Daryle Gardner-Bonneau – Journal of Usability Studies February 2010)

Content Strategy Is About Publishing

Added on 3 March 2010 Peter Bogaards
“When people talk about the imminent death of publishing, they’re usually talking about something narrow, specific, and tied to ways of working that predate the internet: the publication of books, magazines, newspapers, and all kinds of printed legal and business data, along with the economic, logistical, and aesthetic structures that have made that process possible. And that kind of publishing is indeed getting whipped around like a very small cowboy on a very large bull. Why? Because the internet is made of publishing, and its new and often anarchic publishing models are messing with older models in all kinds of ways.” (Erin Kissane – Incisive.nu) – courtesy of khalvorson

Social Tagging and the Enterprise: Does Tagging Work at Work?

Added on 2 March 2010 Peter Bogaards
“Organizations are interested in using social tagging technology both within workgroups and across the enterprise. Tagging can supplement information retrieval options in intranets and document management systems, allowing employees to use tags to enhance the findability of internal and external content without waiting for an information professional to categorize it.” (Stephanie Lemieux – User Interface Engineering)

Internet on Mobiles: Evolution of Usability and User Experience

Added on 1 March 2010 Peter Bogaards
“This dissertation has its focus in the area of human-computer interaction research and practices. The overall goal of my research has been to improve the usability and the user experience of mobile Internet services. My research has sought answers to questions relevant in service development process. I have sought answers mostly from a human factors perspective, but have also taken the elements form technology and business infrastructure into consideration.” (Anne Kaikkonen)

Service as Design

Added on 1 March 2010 Peter Bogaards
“Yogi Berra said, “You can observe a lot from watching.” Over the last several years, a unique set of students has been challenged to think about design for healthcare services. In my role as a professor at Carnegie Mellon I had the opportunity to observe their work and it offered many insights into design, design thinking, and just how big the healthcare service challenge is. In my new role in Microsoft’s FUSE lab I’m looking at the future of social experience. My experience with the students and healthcare exposed the underlying notion that people participating in service—whether providers, consumers, or others that are actively involved—are actually designing as they participate in the service. If we accept the service as design lens, designers may need to see their role differently—from one of developing static objects and environments—to one of creating new methods for modeling experience, and skilling everyone to be active participants in design during the service experience.” (Shelley Evenson – Interaction10 videos)

Living with Complexity PDF Logo

Added on 26 February 2010 Peter Bogaards
“This person sits unperturbed by the apparent chaos of his desk. How does he cope with all that complexity? I’ve never spoken with the person in the picture, Al Gore, former Vice President of the United States and winner of the Nobel prize for his work on the environment, but I have talked with and studied other people with similar looking desks and they explain that there is order and structure to the apparent complexity. It’s easy to test: if I ask them for something, they know just where to go: the item is retrieved, oftentimes much faster than from a person who keeps a neat and orderly workplace. The major problem these people face is that others are continually trying to help them, and their biggest fear is that one day they will return to their office and discover someone has cleaned up all the piles and put things into their ‘proper’ places.” (Donald A Norman – Living with Complexity)

Content strategy is, in fact, the next big thing

Added on 26 February 2010 Peter Bogaards
“Content strategy is more or less on the same trajectory as social media was three years ago. Why? I think it’s because the reality of social media initiatives—that they’re internal commitments, not advertising campaigns—has derailed more than a few organizations from really implementing effective, measurable programs. Most companies can’t sustain social media engagement because they lack the internal editorial infrastructure to support it.” (Kristina Halvorson)

Surprise as a design strategy PDF Logo

Added on 25 February 2010 Peter Bogaards
“A surprise reaction to a product can be beneficial to both a designer and a user. The designer benefits from a surprise reaction because it can capture attention to the product, leading to increased product recall and recognition, and increased word-of-mouth. Or, as Jennifer Hudson puts it, the surprise element ‘elevates a piece beyond the banal’. A surprise reaction has its origin in encountering an unexpected event. The product user benefits from the surprise, because it makes the product more interesting to interact with. In addition, it requires updating, extending or revising the knowledge the expectation was based on. This implies that a user can learn something new about a product or product aspect.” (Geke D.S. Ludden, Hendrik N.J. Schifferstein & Paul Hekkert)

Designing User Interfaces For Business Web Applications

Added on 25 February 2010 Peter Bogaards
“Business Web application design is too often neglected. I see a lot of applications that don’t meet the needs of either businesses or users and thus contribute to a loss of profit and poor user experience. It even happens that designers are not involved in the process of creating applications at all, putting all of the responsibility on the shoulders of developers. This is a tough task for developers, who may have plenty of back-end and front-end development experience but limited knowledge of design. This results in unsatisfied customers, frustrated users and failed projects. So, we will cover the basics of user interface design for business Web applications. While one could apply many approaches, techniques and principles to UI design in general, our focus here will be on business Web applications.” (Janko Jovanovic – Smashing Magazine)

Dense and Thick

Added on 24 February 2010 Peter Bogaards
“This is where the future is entirely in your hands. You can leave here today promising yourself to invent the future, to write meaning explicitly onto the real world, to transform our relationship to the universe of objects. Or, you can wait for someone else to come along and do it. Because someone inevitably will. Every day, the pressure grows. The real world is clamoring to crawl into cyberspace. You can open the door.” (Mark Pesce – The Human Network)

Training the Butterflies

Added on 23 February 2010 Peter Bogaards
“Whether it’s in front of a huge audience or a handful of executives, smooth public speaking is essential to a successful web design career. Yet most of us are more afraid of speaking in public than we are of death. In a lively give-and-take, Liz Danzico interviews Scott Berkun, author of Confessions of a Public Speaker, for tips on how to prepare for public speaking, how to perfect your timing, and what to do when bad things happen.” (Liz Danzico – A List Apart)

Search is the Web’s fun and wicked problem

Added on 22 February 2010 Peter Bogaards
“Search is the Web’s most powerful and frustrating tool. It’s the conduit to unfathomable amounts of information, yet it requires a fair degree of user education to reach its full potential. It’s odd that something so important is so hard to harness. And it’s not going to get easier anytime soon. We may think of search as static and mature because we’ve used those ubiquitous boxes for years. But it’s a tool in flux. Developments in mobile, augmented reality, and social graphs — to name a few — signal big changes ahead.” (Mac Slocum – O’Reilly Radar)

Designing value beyond the inflection point

Added on 22 February 2010 Peter Bogaards
“In 1999, Pine & Gilmore presented a model for the progression of economic value in their bestseller ‘the experience economy’. The model explains the generic progression of economic value that any business in our society goes through sooner or later; the shift for commodities to experiences. Prehaps the most used example is the progression from raw coffee beans to the starbucks ‘experience’. The great thing about this model is that it’s easy to use and applicable to almost any industry.” (Marc Fonteijn – 31Volts)

Laban Movement Analysis for User Experience Design

Added on 22 February 2010 Peter Bogaards
“As a User Experience Designer, there have been moments on projects when I’ve had similar feelings of ineptitude—usually when I’ve been faced with a large, complex system or some completely new and foreign domain I didn’t understand. Have you ever experienced an awkward moment as you’ve tried to figuratively dance and negotiate your way through an uncomfortable situation? This often brings fear of making a decision or taking a step forward along with it—maybe even some shoe-flying moments. A recent acting class, in which I learned what Laban Movement Analysis is all about, helped me find a way to get past this fear. When people say knowledge is power, they are most assuredly correct.” (Traci Lepore – UXmatters)